Under the Proceeds of Crime Act 1997 and the Proceeds of Crime (Money Laundering) Regulations 1998, HSBC is responsible for certain duties, including knowing our customers and understanding the purpose and intended nature of transactions.
Customers may be asked by staff for details of any transaction including (but not limited to):
- Source of funds (being deposited)
- Purpose for, and the final destination of any transactions requested
We appreciate your business and value your relationship with us. Thank you for your assistance with this matter.
As a result of an unforeseeable error within our computer systems, fees for chequing/savings accounts and cheque processing for the months of January and February 2016 were not applied to a number of customer accounts in HSBC Bermuda.
The outstanding fees will be applied to customers' accounts on 25 April 2016 and will be reflected in their May 2016 statement.
For any further queries customers can speak with their Relationship Manager or contact the call centre at 299-5959.
We apologise in advance for any inconvenience this may cause.