Wherever possible we aim to resolve matters for you as soon as you tell us about them by either talking to you or by writing to you.
For general queries please see our Useful Contact Information page for more information.
For account related queries send us a secure email via Personal or Business Internet Banking and choose Send message under Contact Centre.
Compliments
Saying thank you can really brighten someone's day. We'd love to hear from you, so please share your stories with us via the compliment form.
Complaints
If you have received unsatisfactory service or we have made an error, please contact HSBC so that we may work to resolve the problem as quickly as possible.
Customer Advocacy Office
The Customer Advocacy Office monitors the overall customer experience and complaints processes for the Bank.
BMA Consumer Education Programme
The "Know Before You Go" section provides general information and aims to help you be an informed consumer.
Bermuda Banking Code of Conduct
Developed in conjunction with all the Bermuda banks, the code reflects a voluntary set of standards and commitments designed to enhance your banking experience.
