Wherever possible we aim to resolve matters for you as soon as you tell us about them by either talking to you or by writing to you.
For general queries please see our Useful Contact Information page for more information.
Saying thank you can really brighten someone's day. We'd love to hear from you, so please share your stories with us via the compliment form.
If you have received unsatisfactory service or we have made an error, please contact HSBC so that we may work to resolve the problem as quickly as possible.
Let us know what you think. Your opinion can help improve our products and services.
The Customer Advocacy Office monitors the overall customer experience and complaints processes for the Bank.
The "Know Before You Go" section provides general information and aims to help you be an informed consumer.
Developed in conjunction with all the Bermuda banks, the code reflects a voluntary set of standards and commitments designed to enhance your banking experience.