At HSBC, we are committed to providing you with the best customer experience possible. We encourage you to let us know whenever our service does not meet your expectations so that we may promptly address your concern. Your views are important to us and your feedback is key to improving the customer experience.
How to Register a Complaint:
Telephone
| Customer Call Centre: | +1 441 299 5959 |
| Premier Customers: | +1 441 299 5252 or contact your Relationship Manager directly |
| Advance Customers: | +1 441 299 5454 |
| Business Banking: | +1 441 299 5555 |
Online
- Complete our online complaints form
- If you're an existing customer and use Personal or Business Internet Banking, you can log in to your account and use the 'My Messages' area to send us an email
In Person
- If you have a Relationship Manager, please contact them directly to raise your concern
- Please visit any of our local branches to raise your concern with an HSBC representative in person
Our complaints process
What happens with my complaint?
We will always try to resolve your issue at the time it is received through any of the above channels. If this is not possible, we will fully investigate the issue you have raised and aim to resolve it as quickly as we can.
What can I do if I am not satisfied with the resolution of my complaint?
It is important to us that to the extent possible, your concerns are resolved to your satisfaction. If you have raised an issue through the above-noted channels and are not satisfied with the resolution, please contact our Customer Advocacy Office at +1 441 299 5795. Upon discussion with you regarding your issue, the Customer Advocacy Office may determine that further investigation is required. For more information on the Customer Advocacy Office, please click here.
