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Customer Feedback

Good or bad we'd like to know about your experience with us

Wherever possible we aim to resolve matters for you as soon as you tell us about them by either talking to you or by writing to you.

For general queries please see our Useful Contact Information page for more information.

For account related queries please call our Contact Centre at 1 441 299 5959.

 

Compliments

Saying thank you can really brighten someone's day. We'd love to hear from you, so please share your stories with us via the compliment form.

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Complaints and Feedback

If you have received unsatisfactory service or we have made an error, please contact HSBC so that we may work to resolve the problem as quickly as possible. We will respond within 24 hours.

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BMA Consumer Education Programme

The "Know Before You Go" section provides general information and aims to help you be an informed consumer.

Bermuda Banking Code of Conduct

Developed in conjunction with all the Bermuda banks, the code reflects a voluntary set of standards and commitments designed to enhance your banking experience.

Issued by HSBC Bank Bermuda Limited, of 6 Front Street, Hamilton Bermuda, which is licensed to conduct Banking Business by the Bermuda Monetary Authority. The Site is primarily intended for those who access it from within Bermuda. Because of this, we cannot guarantee that the Site or the information thereon complies with law or regulation of other countries, or is appropriate for use, in other places. You are wholly responsible for use of the Site by any person using your computer and you must ensure that any such person complies with these Terms. The information provided on this Site is not intended for distribution to, or use by, any person in any jurisdiction where such distribution or use would be contrary to law or regulation. This Site should not be considered as communicating any invitation or inducement to engage in banking of investment activity or any offer to buy or sell any securities or other instruments outside Bermuda.