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This page contains important notices
Should you have any questions regarding the notices listed, please contact our Call Centre at 299 5959.

Debit Card transactions

The Management of HSBC Bermuda would like to offer our sincerest apologies for the inconvenience and confusion caused by the delayed posting of Debit Card transactions to our customer accounts.

HSBC Debit Card transactions from 29 December 2018 - 1 January 2018 did not post until 6 February 2018. We have therefore waived over limit and interest fees that would have been incurred for the period from 6 February – 5 March 2018. Please note, effective 5 March we will reinstate these charges for any future overdrawn positions on your account.

To better assist our customers with reviewing their accounts, we have adjusted the entries posted on 6 February to show the original transaction date. HSBC customers can view this adjustment online via Personal Internet Banking.

Once again, we offer our sincerest apology for the inconvenience and confusion. Should you continue to have questions regarding the impact on your account, please contact us at 299 5959.

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Early bank closures

HSBC is Investing in our staff to help protect you HSBC is investing in our staff to ensure they have the required knowledge to service our customers effectively and help protect our business against financial crime.

On a permanent basis starting Tuesday, 27 February 2018, and every 4th Tuesday of each month, all HSBC branches will be closing at 3:00pm to accommodate staff training and development.

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Proceeds of
Crime Legislation

  • Under the Proceeds of Crime (Anti-Money Laundering and Anti-Terrorist Financing) Regulations 2008, HSBC is responsible for certain duties, including knowing our customers and understanding the purpose and intended nature of transactions.

    Customers may be asked by staff for details of any transaction including (but not limited to):

    - Source of funds (being deposited)
    - Purpose for, and the final destination of any transactions requested

    We appreciate your business and value your relationship with us. Thank you for your assistance with this matter.



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