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Customer Feedback

Good or bad we'd like to know about your experience with us

Wherever possible we aim to resolve matters for you as soon as you tell us about them by either talking to you or by writing to you.

For general queries please see our Useful Contact Information page for more information.

For account related queries please call our Contact Centre at 1 441 299 5959.



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Complaints and Feedback

If you have received unsatisfactory service or we have made an error, please contact HSBC so that we may work to resolve the problem as quickly as possible. We will respond within 24 hours.

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BMA Consumer Education Programme

The "Know Before You Go" section provides general information and aims to help you be an informed consumer.

Bermuda Banking Code of Conduct

Developed in conjunction with all the Bermuda banks, the code reflects a voluntary set of standards and commitments designed to enhance your banking experience.

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