Verify my browser

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Verify my browser

Verify my browser

We have added an extra layer of security for your online banking which prevents unauthorised logons from web browsers which you have not used before.

How it works

When you logon on using a new web browser for the first time:

If you login using your password only, you’ll need to provide a one-time passcode sent via SMS to your registered mobile number. You will then be asked whether to trust the browser for all your future logins.
And if you have a security device, you can choose whether to login and trust the browser via the SMS one time passcode or by using your security device.

Once you trust that browser on that device, you will not be asked again unless you upgrade to a new version of the browser or re-install the browser.

If you choose not to trust the browser, you will be prompted again next time you log in using the same browser and will need to complete the steps advised above.

Make sure your mobile number is registered with HSBC or if you have recently changed your mobile number, make sure it is up to date. You can always update your mobile number in online banking by updating your personal details.

FAQs

You are required to verify your browser whenever you log on to online banking with a new browser.

This enhanced feature is part of the online banking security measures to protect our customers from unauthorized access.

There can be some major changes to your device or browser such as software version update.

You are required to verify your browser again for security reasons.

The last five digits of your mobile number are shown on the verification page when we send out the SMS activation code.

Please check if the number is yours and updated. Please call us to update your mobile number if it is incorrect.

You can request resending the SMS activation code or use your Digital Security Key to verify your browser.

You may bring along your Digital Security Key to verify your browser.

Alternatively, please contact your mobile service provider to see if you can receive SMS when roaming.

When you verify your browser, there is an option to trust the browser for future use.

If you choose 'Yes', you are not required to verify your browser again when logging on with the same browser.

You are recommended to choose 'No' if you use a public computer to log on.

Disclosure

Issued by HSBC Bank Bermuda Limited, of 37 Front Street, Hamilton Bermuda, which is licensed to conduct Banking and Investment Business by the Bermuda Monetary Authority.

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