Visa Customer Service Center
Through the Visa Customer Service Centre, receive 24-hour access to card related benefits and services. The Visa Benefits Service Centre will:
- provide information on the benefits associated with your Visa card
- provide insurance certificates of coverage
- transfer you to a benefits expert for claims and emergency medical assistance
- local Telephone numbers in Latin America, Caribbean Region countries and in the U.S. plus a global number for collect calls. For more information, please see our full list of Visa Global Customer Assistance Service LAC Toll-free Numbers
- service provided in Spanish, English and Portuguese
Visa Benefits Portal
Log in to the Visa Benefits Portal at visa.com to explore and enjoy Visa card benefits.
Initial registration will require personal information including full name, e-mail address, nationality, passport information, date of birth, contact phone number and a password for future log in.
| Service |
Visa Classic |
Visa Gold |
|---|---|---|
| Customer Service Centre |
24 x 7 |
24 x 7 |
| Emergency Card Replacement |
Yes |
Yes |
| Emergency Cash Advance |
Yes |
Yes |
| Auto Rental Insurance |
N/A |
Worldwide |
| Price Protection |
Yes Minimum USD $25 price difference per item; up to $200 per account, per year |
Yes Minimum USD $25 price difference per item; up to $400 per account, per year |
| Purchase Protection |
N/A |
Yes Up to USD $1,000 per account, per year |
| Extended Warranty |
N/A |
Yes Up to USD $1,000 per item up to USD $5,000 per account, per year* |
| Skybox Subscription | Yes 12 free months membership |
Yes 12 free months membership |
| Bloomberg Linea Subscription | N/A | Yes 2 free months subscription |
| Service |
Customer Service Centre |
|---|---|
| Visa Classic |
24 x 7 |
| Visa Gold |
24 x 7 |
| Service |
Emergency Card Replacement |
| Visa Classic |
Yes |
| Visa Gold |
Yes |
| Service |
Emergency Cash Advance |
| Visa Classic |
Yes |
| Visa Gold |
Yes |
| Service |
Auto Rental Insurance |
| Visa Classic |
N/A |
| Visa Gold |
Worldwide |
| Service |
Price Protection |
| Visa Classic |
Yes Minimum USD $25 price difference per item; up to $200 per account, per year |
| Visa Gold |
Yes Minimum USD $25 price difference per item; up to $400 per account, per year |
| Service |
Purchase Protection |
| Visa Classic |
N/A |
| Visa Gold |
Yes Up to USD $1,000 per account, per year |
| Service |
Extended Warranty |
| Visa Classic |
N/A |
| Visa Gold |
Yes Up to USD $1,000 per item up to USD $5,000 per account, per year* |
| Service |
Skybox Subscription |
| Visa Classic |
Yes 12 free months membership |
| Visa Gold |
Yes 12 free months membership |
| Service |
Bloomberg Linea Subscription |
| Visa Classic |
N/A |
| Visa Gold |
Yes 2 free months subscription |
Emergency Assistance Services
Visa cardholders receive assistance anywhere in the world, they can call the Visa Customer Service Center whenever they need to.
Emergency Card Replacement
The Emergency Card Replacement Service allows a Visa cardholder whose card has been lost or stolen to receive a replacement card anywhere in the world.
Emergency Cash Advance
The Visa cardholder may request a cash advance and receive the funds anywhere in the world.
Travel Assistance
| Before Traveling |
While Traveling |
|---|---|
|
|
| Before Traveling |
|
|---|---|
| While Traveling |
|
Auto Rental Insurance
Auto Rental Insurance pays for covered damages to the rental vehicle when the eligible Visa card is used to initiate and pay for the entire rental transaction. The cardholder must rent the car in his or her own name and decline the collision / loss damage waiver (CDW / LDW) option or similar coverage offered by the car rental company. Rental contracts must not exceed 31 days. Claims must be submitted within 30 days from the incident date.
Price Protection
Visa’s Price Protection Program helps Visa cardholders get the best price on products purchased. If the same product is seen advertised within 30 days of the purchase date, Visa will refund the difference up to the benefit amount per item (and per account per 12 month period). The price difference must be above USD 25 for this coverage to apply.
Purchase Protection
Visa provides coverage for theft or damage of most new products and items purchased and covers the cost of repair or replacement of the purchased product (excluding delivery and transportation costs) up to USD 1,000 per account, per year.
Extended Warranty
Extended Warranty provides extended coverage on the terms of the original manufacturer’s warranty on covered items up to 1 full year If you bought a new item with your Visa card, your extended warranty will double or extend the free repair time period provided by the original manufacturer of the item, for up to an additional year, for items that have a manufacturer warranty of a minimum three months and up to three years in length. This protections strictly follows the original warranty provided by the manufacturer. You have up to thirty days to open a claim case.
Skybox Subscription
Pay with your Visa card for all your online shopping in the US and Europe and send it directly to your home with SKYBOX.
You get free membership for a year and 100% shipping guarantee. Receive US$5 credit for your first shipping and you can round up your packages during 30 days for US$1. You must have made at least one purchase in the last 90 days. You must be located in the same country where your Visa card was issued.
Bloomberg Linea Subscription
The world’s largest newsroom at your fingertips. The benefit will be triggered through redemption codes generated by Bloomberg and distributed by Visa.
*Effective 1 July 2021, an Extended Warranty certificate is mandatory prior to opening a claim. This certificate can be generated through the Visa Benefits Portal at visa.com.
Disclosure
Issued by HSBC Bank Bermuda Limited, of 37 Front Street, Hamilton Bermuda, which is licensed to conduct Banking and Investment Business by the Bermuda Monetary Authority.