What are cookies?
Cookies are small pieces of data that websites store on your browser when you visit them. Cookies are useful because they allow a website to recognise your visit and collect information about how you use that website.
The length of time for which cookies are stored on your browser varies depending on the cookie. Some cookies only last for your online session, whereas others will stay on your browser for a longer period. We aim to set our cookies for no longer than 13 months and are working with our trusted partners to ensure cookies are always set for a reasonable period of time.
The cookies we use
The cookies we use are either strictly necessary or optional.
Strictly necessary cookies
Strictly necessary cookies ensure that our website is able to function properly. We don’t have to ask for your consent to store these cookies on your browser. We’ve listed the categories of these strictly necessary cookies below.
| Who else sets these cookies? | Cookie name | For what purpose? | Duration |
|---|---|---|---|
| First-party | IDCSESSION | This cookie helps keep your session active while you use the website. It saves your choice, like preferences and login status. This cookie doesn't gather any personal information and is necessary for the website to work properly. | Session |
| Who else sets these cookies? | First-party |
|---|---|
| Cookie name | IDCSESSION |
| For what purpose? | This cookie helps keep your session active while you use the website. It saves your choice, like preferences and login status. This cookie doesn't gather any personal information and is necessary for the website to work properly. |
| Duration | Session |
| Who else sets these cookies? | Cookie name | For what purpose? | Duration |
|---|---|---|---|
First-party |
LB1SESSION |
This cookie is essential for load balancing and efficient distribution of user requests across multiple servers. It helps maintain a stable and responsive website by ensuring traffic is managed effectively. |
Session |
LivePerson |
LPSID-70030840 |
This cookie is utilised by LivePerson to maintain a unique session identifier for each user while they interact with the website. It supports real-time customer service chat functionality, ensuring a seamless chat experience and preserving session data. This cookie does not collect any personally identifiable information (PII). |
Session |
LivePerson |
LPVID |
This cookie, used by LivePerson, stores a unique identifier for each visitor, allowing the website to recognise returning users across different sessions. It enhances personalised chat services by keeping chat history and improving the overall customer experience. The cookie collects anonymised data and does not store any personally identifiable information. |
1 year |
First-party |
BOP-Coexistence-TPDP |
This cookie helps the load on servers and keeps the application stable. It makes sure that user requests are handled efficiently and the website stays responsive during busy times. This cookie does not store any personal information. |
Session |
First-party |
scid |
This cookie helps identify user sessions on the website. It keeps your visit consistent and secure, allowing you to navigate without issues. |
Session |
| Who else sets these cookies? |
First-party |
|---|---|
| Cookie name |
LB1SESSION |
| For what purpose? |
This cookie is essential for load balancing and efficient distribution of user requests across multiple servers. It helps maintain a stable and responsive website by ensuring traffic is managed effectively. |
| Duration |
Session |
| Who else sets these cookies? |
LivePerson |
| Cookie name |
LPSID-70030840 |
| For what purpose? |
This cookie is utilised by LivePerson to maintain a unique session identifier for each user while they interact with the website. It supports real-time customer service chat functionality, ensuring a seamless chat experience and preserving session data. This cookie does not collect any personally identifiable information (PII). |
| Duration |
Session |
| Who else sets these cookies? |
LivePerson |
| Cookie name |
LPVID |
| For what purpose? |
This cookie, used by LivePerson, stores a unique identifier for each visitor, allowing the website to recognise returning users across different sessions. It enhances personalised chat services by keeping chat history and improving the overall customer experience. The cookie collects anonymised data and does not store any personally identifiable information. |
| Duration |
1 year |
| Who else sets these cookies? |
First-party |
| Cookie name |
BOP-Coexistence-TPDP |
| For what purpose? |
This cookie helps the load on servers and keeps the application stable. It makes sure that user requests are handled efficiently and the website stays responsive during busy times. This cookie does not store any personal information. |
| Duration |
Session |
| Who else sets these cookies? |
First-party |
| Cookie name |
scid |
| For what purpose? |
This cookie helps identify user sessions on the website. It keeps your visit consistent and secure, allowing you to navigate without issues. |
| Duration |
Session |
| Who else sets these cookies? | Cookie name | For what purpose? | Duration |
|---|---|---|---|
| First-party | TS01f477b4
TS0139f241
TS013fdd34
TS01f3c869 |
These cookies are utilised for session management and security purposes. They help ensure the integrity and security of the website by preventing unauthorised access and guaranteeing that user session function properly. These cookies do not store any personal identifiable information and are essential for the website's operations. | Session |
| First-party | SameSiteCookie | This cookie enhances website security by ensuring that it is only sent request from the same site (first-party context). It helps prevent cross-site request forgery (CSRF) attacks and protects the integrity of user sessions. | Session |
| Who else sets these cookies? | First-party |
|---|---|
| Cookie name |
TS01f477b4
TS0139f241
TS013fdd34
TS01f3c869 |
| For what purpose? | These cookies are utilised for session management and security purposes. They help ensure the integrity and security of the website by preventing unauthorised access and guaranteeing that user session function properly. These cookies do not store any personal identifiable information and are essential for the website's operations. |
| Duration | Session |
| Who else sets these cookies? | First-party |
| Cookie name | SameSiteCookie |
| For what purpose? | This cookie enhances website security by ensuring that it is only sent request from the same site (first-party context). It helps prevent cross-site request forgery (CSRF) attacks and protects the integrity of user sessions. |
| Duration | Session |
Cookies that help us detect fraud or crime
We may use these cookies to help us identify suspicious behaviour on our website so we can protect both you and us from fraud. We don’t currently use these kinds of cookies.
Optional cookies
We’d also like to use cookies to provide optional features, improve our website and support advertising and social media.
We understand that not everyone likes data to be collected about them when it’s not strictly necessary. We’ve organised these cookies by category. These are set out below. Where relevant, we’ve also explained which of our trusted partners helps us make use of these optional cookies.
Cookies that we use to make your visit more personal
We use these cookies to ensure our optional features and services work. Our website will still work without them.
This category may also include:
- Cookies that allow us to customise what you see on our website and where, based on what we know about you
- Cookies that help prevent fraud on other websites or services that you haven't asked to use when you're on our website
- Cookies that help keep secure other websites or services that you haven't asked to use when you're on our website
| Who else sets these cookies? | Cookie Name | Cookie Purpose | Duration |
|---|---|---|---|
Tealium |
TAPID |
This cookie is utilised by Tealium to facilitate data collection for tag management and user session identification. It ensures the proper functioning of analytics tags and supports performance tracking on the website. |
365 days |
First-party |
context_article |
This cookie stores information about articles read by the user, allowing for personalised recommendations and an improved content browsing experience. |
3 days |
First-party |
context_video |
This cookie saves information about the user’s video interaction, such as playback preferences and recent activity, to enhance the video viewing experience. |
3 days |
First-party |
|
This cookie is used to store the user's language preference for the website. It ensures that the website displays content in the selected language during the user's sessions or future visits, providing a more personalised and seamless browsing experience. |
Session |
First-party |
news_and_insights_page |
This cookie monitors user engagement with the "News and Insights" section of the website to enhance the relevance and quality of content recommendation. |
3 days |
First-party |
tc-previous-value |
This cookie retains a record of the user’s previous inputs or selections to improve the browsing experience and facilitate navigation on the website. |
1 day |
| Who else sets these cookies? |
Tealium |
|---|---|
| Cookie Name |
TAPID |
| Cookie Purpose |
This cookie is utilised by Tealium to facilitate data collection for tag management and user session identification. It ensures the proper functioning of analytics tags and supports performance tracking on the website. |
| Duration |
365 days |
| Who else sets these cookies? |
First-party |
| Cookie Name |
context_article |
| Cookie Purpose |
This cookie stores information about articles read by the user, allowing for personalised recommendations and an improved content browsing experience. |
| Duration |
3 days |
| Who else sets these cookies? |
First-party |
| Cookie Name |
context_video |
| Cookie Purpose |
This cookie saves information about the user’s video interaction, such as playback preferences and recent activity, to enhance the video viewing experience. |
| Duration |
3 days |
| Who else sets these cookies? |
First-party |
| Cookie Name |
|
| Cookie Purpose |
This cookie is used to store the user's language preference for the website. It ensures that the website displays content in the selected language during the user's sessions or future visits, providing a more personalised and seamless browsing experience. |
| Duration |
Session |
| Who else sets these cookies? |
First-party |
| Cookie Name |
news_and_insights_page |
| Cookie Purpose |
This cookie monitors user engagement with the "News and Insights" section of the website to enhance the relevance and quality of content recommendation. |
| Duration |
3 days |
| Who else sets these cookies? |
First-party |
| Cookie Name |
tc-previous-value |
| Cookie Purpose |
This cookie retains a record of the user’s previous inputs or selections to improve the browsing experience and facilitate navigation on the website. |
| Duration |
1 day |
| Who else sets these cookies? | Cookie name | For what purpose? | Duration |
|---|---|---|---|
Tealium |
Tmf_ref |
This cookie helps track where users come from when they visit the website. It allows the website to identify referral traffic and assess how well referral sources perform without gathering personal information. The data collected is used for reports and to improve referral campaigns. |
Session |
Tealium |
Utag_main |
This cookie is used by Tealium to manage tag loading and track session for analytics. It creates a unique session ID to identify session, monitor page views, and ensure analytics scripts work properly. The cookie does not store any personal information, and all data collected is anonymous and grouped together for performance checks and reports. |
365 days |
| AppDynamics | ADRUM_BT1
ADRUM_BTa |
AppDynamics uses these cookies to monitor application performance and user journeys on the website. They track technical data, including response times and errors, to quickly identify and resolve any potential issues, ensuring a seamless user experience. These cookies do not collect any personally identifiable information. | 1-2 minutes |
First-party |
QSI_HistorySession |
This cookie tracks how users interact during a session for survey and feedback. It helps manage survey delivery by preventing duplicate surveys and ensuring user receive only the relevant feedback request. |
1-2 minutes |
First-party |
QSI_SI_cGrSGTZRs0h8ygt_intercept |
This cookie is used by Qualtrics to manage survey intercepts. It determines the timing and manner in which a survey or feedback from is presented to a user based on specific triggers, ensuring relevant engagement without disrupting their user experience. |
90 days |
| Who else sets these cookies? |
Tealium |
|---|---|
| Cookie name |
Tmf_ref |
| For what purpose? |
This cookie helps track where users come from when they visit the website. It allows the website to identify referral traffic and assess how well referral sources perform without gathering personal information. The data collected is used for reports and to improve referral campaigns. |
| Duration |
Session |
| Who else sets these cookies? |
Tealium |
| Cookie name |
Utag_main |
| For what purpose? |
This cookie is used by Tealium to manage tag loading and track session for analytics. It creates a unique session ID to identify session, monitor page views, and ensure analytics scripts work properly. The cookie does not store any personal information, and all data collected is anonymous and grouped together for performance checks and reports. |
| Duration |
365 days |
| Who else sets these cookies? | AppDynamics |
| Cookie name |
ADRUM_BT1
ADRUM_BTa |
| For what purpose? | AppDynamics uses these cookies to monitor application performance and user journeys on the website. They track technical data, including response times and errors, to quickly identify and resolve any potential issues, ensuring a seamless user experience. These cookies do not collect any personally identifiable information. |
| Duration | 1-2 minutes |
| Who else sets these cookies? |
First-party |
| Cookie name |
QSI_HistorySession |
| For what purpose? |
This cookie tracks how users interact during a session for survey and feedback. It helps manage survey delivery by preventing duplicate surveys and ensuring user receive only the relevant feedback request. |
| Duration |
1-2 minutes |
| Who else sets these cookies? |
First-party |
| Cookie name |
QSI_SI_cGrSGTZRs0h8ygt_intercept |
| For what purpose? |
This cookie is used by Qualtrics to manage survey intercepts. It determines the timing and manner in which a survey or feedback from is presented to a user based on specific triggers, ensuring relevant engagement without disrupting their user experience. |
| Duration |
90 days |
Cookies that support marketing
We and our partners may use these cookies to understand what you’re interested in on our website and on social media. These cookies may also identify which other websites may have directed you to our website. This is so we or our partners can personalise our marketing to you, including online advertising and through post, email, telephone, text, secure message or social media. You can change your mind on how you receive certain types of marketing message or choose to stop receiving them at any time. You can find more details about this in our Privacy notice.
We may work with service providers and third parties who also set these cookies on this website. We don’t currently use these kinds of cookies.
How we remember your cookie preferences
Your preferences are stored in cookies stored on your browser.
To delete cookies from your browser, we recommend that you clear your browser data.
Cookies and your browser settings
You can use your browser settings to delete cookies that have already been set at any time. You can also use your browser settings to manage cookies, for example, to switch off a cookie altogether. If you do this, it could mean that we can’t use strictly necessary cookies properly and so parts of our website may not work correctly.
For more information about how to use your browser settings to clear your browser data or to manage cookies, check your browser ”Help” function.
Our websites
We’re changing the way we set cookies on the websites we manage. This means that some of our websites may ask you to accept cookies again, or they may not yet be able to fully respect your preferences. We’re working on this. Please contact us if you have any questions.
Cookies and your privacy
The information cookies collect, and how we use that information, may count as personal data. We may also be able to identify you by name, IP address or session ID. You have rights regarding how we collect, store and use your personal data.
You can learn more about how we use your personal data in our Privacy notice.