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Fraud and security centre

Helping you to stay safe and secure when banking online

At HSBC we work around the clock to protect our customers from card fraud, identity theft and other financial crimes. Please review our guidance to learn how to better protect yourself and what to do if you believe you've been targeted by criminals.

  • You should contact us immediately if you suspect fraud on your account.
  • Find out what steps you can take to keep yourself safe and secure when banking online.
  • When you bank online with HSBC, you're protected by our global security network and by advanced security technology.

Report a problem

If you believe your money is at risk due to theft or fraud, it's vital that you report the issue as soon as possible. This can help us to prevent unauthorised transactions and protect your money.

How to protect yourself

Criminals can employ many methods in their attempts to gain access to your accounts. Please take a moment to review our fraud and security guidance to keep yourself and your money safe.

How we protect you


We're working to protect you online.


Read about the set of initiatives we have in place to protect your money from financial crime.


Protect yourself from fraud through early detection. Register to receive e-mail alerts when your card is used.

Listening to what you have to say about our services matters to us.