Protect yourself against fraud and scams
It's easy to think fraud is something that happens to other people. Until it happens to us. The truth is, we’re all equally susceptible, but if we learn to spot the fraudster’s tricks, we can better protect ourselves and combat fraud together.
Watch our short video on what phishing might look like
- Poor design, spelling mistakes or bad grammar.
- Asking you to do something unusual, or creating a sense of urgency for you to take action.
- An email link that says it's going somewhere that it isn't. Tip - hover over a link in an email to see its real destination.
- Asking for personal information.
- Website doesn't display the padlock symbol in their address bar when you log on.
Watch our quick video about how to spot smishing attempts
- ‘Your bank’ tells you that your online banking access has been restricted and asks you to click on a link to reinstate access.
- ‘Your bank’ asks you to move your money to a ‘safe account’.
- A company tells you your payment has failed and to click on a link to update your bank details or make payment.
- A delivery company tells you that they couldn’t deliver your parcel and to click on a link to pay a small fee and reschedule.
Watch our short video about vishing
- ‘Your bank’ advises you that your account is at risk and you need to move your money to another account to keep it safe.
- ‘Your bank’ needs your help to investigate a fraud.
- Your internet or mobile provider calls you to fix a problem that you haven’t reported.
- Government tax authorities threaten jail unless unpaid taxes are paid immediately.
Advanced fee fraud
Business email compromise
This occurs when a fraudster emails a company's payments team, impersonating a contractor, supplier, creditor or even someone in senior management. The email might appear to be from the CEO, asking that an urgent payment be made, or from a supplier, requesting that future payments go to a new account. Often it instructs the recipient not to discuss the matter with anyone else. Since the sender's email closely matches a known address, this type of fraud often goes unnoticed until too late. Cybercriminals may even hack into a real email account - from which fraudulent communications are hard to identify.