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Giving customers the extra support they need

We always put our customers first, and we know that some of them need a little extra support. Here are some of the ways we're making banking easier for customers who need assistance.

Supporting visually impaired customers

We’ve created our website to support our visually impaired customers. This means we adhere to the Web Content Accessibility Guidelines 2.0. This is a set of guidelines stipulated by the World Wide Web Consortium (W3C) that's used to ensure web sites are designed and written in a way that makes them accessible to everyone. This means that:

  • we only use strong colour contrasts 
  • headings are used correctly to make them readable by screen readers
  • links do what they say. We don't use 'click here' 
  • tables are laid out with clearly defined headings and summaries 
  • we use style sheets to determine the presentation of our website - this assists those using screen reading devices 
  • where we use images, we use alternative text so that those people who cannot see the image can interpret it from the text. These can be read by screen reading devices.

Range of browsers and operating systems that we support

Online banking is available to both PC and Apple Mac users with internet-enabled machines.

Supported browsers:

  • Internet Explorer 11
  • Chrome (latest version)  
  • Safari (9 and above)
  • Firefox (latest version)

Supported operating systems:

  • Windows 8 and 10
  • Mac OS X 10.9 and above

Microsoft has ended its support for Windows 7

This means Windows 7 users will not be offered security updates or fixes. As a result, it's no longer one of our supported operating systems for online banking.

What to do if this affects you:

  • upgrade to a newer operating system, if possible
  • don’t use your Windows 7 device for online banking or shopping
  • use another device for online banking, such as a phone or tablet
  • download our mobile banking app to access your accounts safely

You can find out more from Microsoft about what to do if you're still running Windows 7 on your computer.


Updating your browser

Browser updates are available free of charge from each browser provider. Operating systems can be purchased from software vendors.

We will update our list of supported browsers and operating systems from time to time as the software used by our customers changes. 

Browser updates are available from Microsoft, Firefox, Safari and Google.

These details are correct as of January 2020.

Pop-up settings

When using online banking, a timeout message will appear before you are due to timeout. This is to warn you that your online banking session will end within 60 seconds unless you select 'Yes'.

Please note that this warning message will not appear if pop-ups are blocked. To ensure you receive this warning, please check your browser settings to make sure pop-ups are not blocked. 

Assisting customers with mobility and dexterity issues

We provide a variety of resources to assist our customers with mobility and dexterity issues, whether they are banking in branch or from the comfort of their home.

Branch banking

All our branches except St George's offer level access and are wheelchair accessible, to make it as easy as possible to enter the branch.

We also provide ATMs island wide at different levels to make them as easy as possible to use.

Telephone banking

Telephone banking can be really useful, whether you're checking your balance or making a payment. If you’ve got mobility issues, it also means you can do your banking, more easily - without having to visit a branch.

Find out more about Telephone banking

Online and mobile banking

Online banking can be a really useful way of managing your account wherever and whenever works for you. 

You will need to use a Secure Key to log on to online banking. The larger version includes audio functionality that can be useful if you have difficulty seeing the buttons.

You can request these from us in branch or by calling the number on the back of your card.

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Take control of your finances in a way that suits your needs.


Whether you're new to online banking, or just need a reminder of how things work, our online banking tutorials will give you a helping hand.


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Issued by HSBC Bank Bermuda Limited, of 37 Front Street, Hamilton Bermuda, which is licensed to conduct Banking and Investment Business by the Bermuda Monetary Authority.

Listening to what you have to say about our services matters to us.