Accessibility

All of our branches (except St George's) offer level access and are wheelchair accessible to make it easier to enter the branch.

We also provide ATMs island-wide at different levels to make them as easy as possible to use.

Telephone banking can be really useful, whether you're checking your balance or making a payment. If you’ve got mobility issues, it also means you can do your banking, more easily - without having to visit a branch.

Online or mobile banking can be a really useful way of managing your account wherever you are.

You will need to use a Secure Key to log on to online banking. The larger version includes audio functionality that can be useful if you have difficulty seeing the buttons.

You can request these from us in branch or by calling the number on the back of your card.

We aim to make sure our website meets the Web Content Accessibility Guidelines Version 2.1 (WCAG 2.1) at a minimum Double-A (AA) rating. The guidelines, drawn up by the World Wide Web Consortium (W3C), explain how to make web content more accessible to people with disabilities.

Our site should be accessible to people who use assistive technology like screen readers or speech-input software, and to those unable to use a mouse or a pointing device.

Accessibility features on this site include:

• All controls work with a keyboard alone
• Strong colour contrasts so it's easy to read text and graphics
• Page layout resizes according to the width of your device
• Headings are readable through screen readers
• Tables are laid out in tabular form with headings and summaries
• Cascading style sheets (CSS) determine the presentation of our website – this assists those using screen-reading devices
• Most PDF files are tagged 
• Non-decorative images include text alternatives (alt text) for screen readers
• Link text is descriptive – we don't use 'click here'

We aim to make our website available to as many people as possible, regardless of the technology they use.

For the best experience, we'd advise you to keep your browser updated to the latest version. Updates are available free of charge from each browser provider. You can buy operating systems from software vendors.

Here's a list of the browsers and operating systems you can use to access our website.

• Google Chrome (latest version)
• Firefox (latest version)
• Microsoft Edge (latest version)
• Safari (9 and above)

• Windows 8 and above
• Mac OS X 10.9 and above