Base Rate changes
Effective 4 October 2022, The Bank will increase its base lending rate by 0.50%, impacting Retail and Commercial customers
This will be the Bank’s first base rate lending increase on residential mortgages and consumer loans since 2019 and follows a 0.25% reduction in 2020. The base rate for Bermuda dollar residential mortgages and consumer loans will increase by 0.50% to 4.00%.
The Bank’s Commercial Bermuda dollar base rate will increase by 0.50% to 4.75%, representing the first commercial rate increase since 2011 and it comes two years after a 0.50% reduction in 2020.
The Bank will be sending letters of notification to impacted clients, outlining their new payment amount in advance of the change. Residential mortgage and consumer loan holders may also send an email to hbbm.blr.change@hsbc.bm.
Contact Center update
We're aware customers have been experiencing longer than normal wait times when dialing our Contact Center. We're sorry for any inconvenience this has caused and would like to assure you we're taking actions to resolve this.
We've added staff to our team so we can better support higher than anticipated call volumes. We've also adjusted our HSBC Advance and Personal Banking hours of availability to 7am to 9pm. This is expected to be a short-term change and does not impact your ability to report lost or stolen cards at any time of the day. This will allow us to redeploy more staff to support our clients during peak business hours.
We apologize again for the ongoing inconvenience.
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Early branch closure schedule
On the last Tuesday of every month, all HSBC branches will close at 3:00pm to allow time for training and development to increase knowledge required by our frontline staff.
2023 Early branch closure dates
- 31 January 2023
- 28 February 2023
- 28 March 2023
- 25 April 2023
- 30 May 2023
- 27 June 2023
- 25 July 2023
- 29 August 2023
- 26 September 2023
- 31 October 2023
- 28 November 2023
In branch deadlines
| Branch | Processing time |
|---|---|
| Compass Point | 12.00pm |
| Harbourview Centre |
12.00pm |
| Somerset |
10.00am |
| St. George's | 10.00am |
| Branch | Compass Point |
|---|---|
| Processing time |
12.00pm |
| Branch |
Harbourview Centre |
| Processing time |
12.00pm |
| Branch |
Somerset |
| Processing time | 10.00am |
| Branch | St. George's |
| Processing time | 10.00am |
Customers are encouraged to use HSBC online banking channels, or, if immediate assistance is required, please call the HSBC Bermuda contact centre on 299 5959
HSBC extended hours
HSBC is pleased to offer extended business hours at the Harborview Centre, Monday - Thursday from 5:00pm -7:00pm for appointments only.
Personal Banking and HSBC Advance customers can book appointments for:
- Mortgages
- Personal Loans
- Credit Cards
- Account Openings
Appointments for other services can be booked during the normal business hours, Monday - Friday, 9:00am – 5:00pm.There will be no teller services available in the bank during the extended appointment times. For Premier customers appointments are available during regular business hours.To make an appointment call +1 441 299 5959 or visit one of our Branches.
Disclosure
Issued by HSBC Bank Bermuda Limited, of 37 Front Street, Hamilton Bermuda, which is licensed to conduct Banking and Investment Business by the Bermuda Monetary Authority.