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Effective 22 January 2019
On the 4th Tuesday of every month, all HSBC branches will close at 3:00pm going forward.
The purpose of this closure is to allow time for training and development to increase knowledge required by our frontline staff.
2019 Closure dates
- 22 January
- 26 February
- 26 March
- 23 April
- 28 May
- 25 June
- 23 July
- 27 August
- 24 September
- 22 October
- 26 November
HSBC extended hours
HSBC is pleased to offer extended business hours at the Harborview Centre, Monday - Thursday from 5:00pm -7:00pm for appointments only.
Personal Banking and HSBC Advance customers can book appointments for:
- Mortgages
- Personal Loans
- Credit Cards
- Account Openings
Appointments for other services can be booked during the normal business hours, Monday - Friday, 9:00am – 5:00pm.There will be no teller services available in the bank during the extended appointment times. For Premier customers appointments are available during regular business hours.To make an appointment call +1 441 299 5959 or visit one of our Branches.
Deactivation of old debit cards (Magnetic Stripe only Cards)
All new Chip and PIN debit cards have now been mailed to customers.
Effective 4 March 2019 we will begin deactivating old debit cards (i.e. Magnetic Stripe only cards). Please destroy any old debit cards as you will not be able to use them after this date.
IMPORTANT - If you have not received your new Chip and PIN debit card, please contact us on 299 5518 before 4 March, 2019.
Incorrect International Transaction Fee charged for some Debit Card transactions
It has been identified that some HSBC Debit Card Transactions have been incorrectly charged the International Transaction Fee. We have rectified the issue and will be refunding impacted customers the amount charged the week of 4 March, 2019. Refunds will be posted to customer accounts listed as “Refund of Incorrect Int’l Trans Fee”.
We apologise for any inconvenience this has caused. Should you have any questions, please contact us on 299 5959.