Contact Center Update
We are aware that our clients have been experiencing longer than normal wait times when dialing our Contact Center. We sincerely apologize for the inconvenience and would like to advise our clients of actions we are taking to resolve this.
In the immediate term, we have added staff to our team so that we can better support the higher than anticipated call volumes.
From August 23, we will adjust the HSBC Advance and Personal Banking hours of availability to 7am to 9pm. This is expected to be a short-term change and does not impact the ability of clients to report lost or stolen cards at any time of the day. This will allow us to redeploy more staff to support our clients during peak business hours.
We are committed to making this right for our clients and we apologize again for the ongoing inconvenience.
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Early branch closure schedule
On the 4th Tuesday of every month, all HSBC branches will close at 3:00pm to allow time for training and development to increase knowledge required by our frontline staff.
2021 Early branch closure dates
- 26 January 2021
- 23 February 2021
- 23 March 2021
- 27 April 2021
- 25 May 2021
- 22 June 2021
- 27 July 2021
- 24 August 2021
- 28 September2021
- 26 October 2021
- 23 November 2021
In branch deadlines
| Branch | Processing time |
|---|---|
| Church Street |
12.00pm |
| Compass Point | 12.00pm |
| Harbourview Centre |
12.00pm |
| Somerset |
10.00am |
| St. George's | 10.00am |
| Branch |
Church Street |
|---|---|
| Processing time |
12.00pm |
| Branch | Compass Point |
| Processing time |
12.00pm |
| Branch |
Harbourview Centre |
| Processing time |
12.00pm |
| Branch |
Somerset |
| Processing time | 10.00am |
| Branch | St. George's |
| Processing time | 10.00am |
Customers are encouraged to use HSBC online banking channels, or, if immediate assistance is required, please call the HSBC Bermuda contact centre on 299 5959
HSBC extended hours
HSBC is pleased to offer extended business hours at the Harborview Centre, Monday - Thursday from 5:00pm -7:00pm for appointments only.
Personal Banking and HSBC Advance customers can book appointments for:
- Mortgages
- Personal Loans
- Credit Cards
- Account Openings
Appointments for other services can be booked during the normal business hours, Monday - Friday, 9:00am – 5:00pm.There will be no teller services available in the bank during the extended appointment times. For Premier customers appointments are available during regular business hours.To make an appointment call +1 441 299 5959 or visit one of our Branches.
Disclosure
Issued by HSBC Bank Bermuda Limited, of 37 Front Street, Hamilton Bermuda, which is licensed to conduct Banking and Investment Business by the Bermuda Monetary Authority.