Contact Center update
We're aware customers have been experiencing longer than normal wait times when dialing our Contact Center. We're sorry for any inconvenience this has caused and would like to assure you we're taking actions to resolve this.
We've added staff to our team so we can better support higher than anticipated call volumes. We've also adjusted our HSBC Advance and Personal Banking hours of availability to 7am to 9pm. This is expected to be a short-term change and does not impact your ability to report lost or stolen cards at any time of the day. This will allow us to redeploy more staff to support our clients during peak business hours.
We apologize again for the ongoing inconvenience.
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Early branch closure schedule
On the 4th Tuesday of every month, all HSBC branches will close at 3:00pm to allow time for training and development to increase knowledge required by our frontline staff.
2022 Early branch closure dates
- 25 January 2022
- 22 February 2022
- 22 March 2022
- 26 April 2022
- 24 May 2022
- 28 June 2022
- 26 July 2022
- 23 August 2022
- 27 September 2022
- 25 October 2022
- 22 November 2022
In branch deadlines
| Branch | Processing time |
|---|---|
| Church Street |
12.00pm |
| Compass Point | 12.00pm |
| Harbourview Centre |
12.00pm |
| Somerset |
10.00am |
| St. George's | 10.00am |
| Branch |
Church Street |
|---|---|
| Processing time |
12.00pm |
| Branch | Compass Point |
| Processing time |
12.00pm |
| Branch |
Harbourview Centre |
| Processing time |
12.00pm |
| Branch |
Somerset |
| Processing time | 10.00am |
| Branch | St. George's |
| Processing time | 10.00am |
Customers are encouraged to use HSBC online banking channels, or, if immediate assistance is required, please call the HSBC Bermuda contact centre on 299 5959
HSBC extended hours
HSBC is pleased to offer extended business hours at the Harborview Centre, Monday - Thursday from 5:00pm -7:00pm for appointments only.
Personal Banking and HSBC Advance customers can book appointments for:
- Mortgages
- Personal Loans
- Credit Cards
- Account Openings
Appointments for other services can be booked during the normal business hours, Monday - Friday, 9:00am – 5:00pm.There will be no teller services available in the bank during the extended appointment times. For Premier customers appointments are available during regular business hours.To make an appointment call +1 441 299 5959 or visit one of our Branches.
Disclosure
Issued by HSBC Bank Bermuda Limited, of 37 Front Street, Hamilton Bermuda, which is licensed to conduct Banking and Investment Business by the Bermuda Monetary Authority.