Important Notices

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Important Notices

Wire transfer and Treasury foreign exchange trading deadlines for the upcoming Christmas, Boxing Day and New Year’s holidays will be as follows:
Currency	Christmas and Boxing Day dates	Money transfer services	Foreign exchange dealing
USD	24 December 2019 (closed 25, 26 December 2019)	24 December \| 12pm
GBP/EUR	27 December 2019 (closed 25, 26 December 2019)	24 December \| 12pm	24 December \| 12pm
CAD	24 December 2019 (closed 25, 26 December 2019)	24 December \| 12pm	24 December \| 9am
Other currencies (see market calendar for closures)	27, 30 December 2019 (closed 25, 26 December 2019)	24 December \| 12pm	24 December \| 12pm

Wire transfer and Treasury foreign exchange trading deadlines for the upcoming Christmas, Boxing Day and New Year’s holidays will be as follows:
Currency	USD
Christmas and Boxing Day dates	24 December 2019 (closed 25, 26 December 2019)
Money transfer services	24 December \| 12pm
Foreign exchange dealing

Currency	GBP/EUR
Christmas and Boxing Day dates	27 December 2019 (closed 25, 26 December 2019)
Money transfer services	24 December \| 12pm
Foreign exchange dealing	24 December \| 12pm

Currency	CAD
Christmas and Boxing Day dates	24 December 2019 (closed 25, 26 December 2019)
Money transfer services	24 December \| 12pm
Foreign exchange dealing	24 December \| 9am

Currency	Other currencies (see market calendar for closures)
Christmas and Boxing Day dates	27, 30 December 2019 (closed 25, 26 December 2019)
Money transfer services	24 December \| 12pm
Foreign exchange dealing	24 December \| 12pm

These deadlines affect all outgoing payment requests, the booking in and out of funds with Treasury Operations (Cash Management) and foreign exchange deals called into the Treasury Foreign Exchange trading desk.
Currency	Christmas and Boxing Day dates	Money transfer services	Foreign exchange dealing
USD	31 December 2019 (closed 1 January 2020)	31 December \| 12pm
GBP/EUR	2 January 2020 (closed 1January 2020)	31 December \| 12pm	31 December \| 12pm
CAD	31 December 2019 (closed 1 January 2020)	31 December \| 10am	24 December \| 9am
Other currencies (see market calendar for closures)	2, 3 January 2020 (closed 1 January 2020)	31 December \| 12pm	24 December \| 12pm

These deadlines affect all outgoing payment requests, the booking in and out of funds with Treasury Operations (Cash Management) and foreign exchange deals called into the Treasury Foreign Exchange trading desk.
Currency	USD
Christmas and Boxing Day dates	31 December 2019 (closed 1 January 2020)
Money transfer services	31 December \| 12pm
Foreign exchange dealing

Currency	GBP/EUR
Christmas and Boxing Day dates	2 January 2020 (closed 1January 2020)
Money transfer services	31 December \| 12pm
Foreign exchange dealing	31 December \| 12pm

Currency	CAD
Christmas and Boxing Day dates	31 December 2019 (closed 1 January 2020)
Money transfer services	31 December \| 10am
Foreign exchange dealing	24 December \| 9am

Currency	Other currencies (see market calendar for closures)
Christmas and Boxing Day dates	2, 3 January 2020 (closed 1 January 2020)
Money transfer services	31 December \| 12pm
Foreign exchange dealing	24 December \| 12pm

Verify my browser FAQs

You are required to verify your browser whenever you log on to online banking with a new browser.

This enhanced feature is part of the online banking security measures to protect our customers from unauthorized access.

There can be some major changes to your device or browser such as software version update.

You are required to verify your browser again for security reasons.

The last five digits of your mobile number are shown on the verification page when we send out the SMS activation code.

Please check if the number is yours and updated. Please call us to update your mobile number if it is incorrect.

You can request resending the SMS activation code or use your Digital Security Key to verify your browser.

You may bring along your Digital Security Key to verify your browser.

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If you choose 'Yes', you are not required to verify your browser again when logging on with the same browser.

You are recommended to choose 'No' if you use a public computer to log on.

Early branch closure schedule

On the 4th Tuesday of every month, all HSBC branches will close at 3:00pm to allow time for training and development to increase knowledge required by our frontline staff.

2020 Early branch closure dates

28 January 2020
25 February 2020
24 March 2020
28 April 2020
26 May 2020
23 June 2020
28 July 2020
25 August 2020
22 September 2020
27 October 2020
24 November 2020

In branch deadlines

On the early closure days, same-day deadlines for ATM and quick deposit envelopes in all currencies will be processed by the following times:
Branch	Processing time
Church Street	12.00pm
Compass Point	12.00pm
Harbourview Centre	12.00pm
Somerset	10.00am
St. George's	10.00am

On the early closure days, same-day deadlines for ATM and quick deposit envelopes in all currencies will be processed by the following times:
Branch	Church Street
Processing time	12.00pm

Branch	Compass Point
Processing time	12.00pm

Branch	Harbourview Centre
Processing time	12.00pm

Branch	Somerset
Processing time	10.00am

Branch	St. George's
Processing time	10.00am

Customers are encouraged to use HSBC online banking channels, or, if immediate assistance is required, please call the HSBC Bermuda contact centre on 299 5959

HSBC extended hours

HSBC is pleased to offer extended business hours at the Harborview Centre, Monday - Thursday from 5:00pm -7:00pm for appointments only.

Personal Banking and HSBC Advance customers can book appointments for:

Mortgages
Personal Loans
Credit Cards
Account Openings

Appointments for other services can be booked during the normal business hours, Monday - Friday, 9:00am – 5:00pm.There will be no teller services available in the bank during the extended appointment times. For Premier customers appointments are available during regular business hours.To make an appointment call +1 441 299 5959 or visit one of our Branches.

Deactivation of old debit cards (Magnetic Stripe only Cards)

All new Chip and PIN debit cards have now been mailed to customers.

Effective 4 March 2019 we will begin deactivating old debit cards (i.e. Magnetic Stripe only cards). Please destroy any old debit cards as you will not be able to use them after this date.

IMPORTANT - If you have not received your new Chip and PIN debit card, please contact us on 299 5518 before 4 March, 2019.

Incorrect International Transaction Fee charged for some Debit Card transactions

It has been identified that some HSBC Debit Card Transactions have been incorrectly charged the International Transaction Fee. We have rectified the issue and will be refunding impacted customers the amount charged the week of 4 March, 2019. Refunds will be posted to customer accounts listed as “Refund of Incorrect Int’l Trans Fee”.

We apologise for any inconvenience this has caused. Should you have any questions, please contact us on 299 5959.

Important Notices

Verify my browser FAQs

Why am I asked to verify my browser when logging on?

I have logged on with the same browser before. Why am I asked to verify it again?

My mobile number has changed. How can I receive the activation code to verify my browser?

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