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Privacy statement

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Our privacy principles

HSBC Bank Bermuda Limited is committed to preserving the confidentiality of all personal data you provide to us. We have therefore adopted privacy principles as a critical component of our relationship with you. The following privacy principles apply:

  • we only collect information that we believe to be relevant and required to understand your financial needs and to conduct our business
  • we use your information to provide you with better customer services and products
  • we may pass your information to sister companies within the HSBC Group. We will not disclose your information to any external organisation unless we have your consent or are required by law.
  • we may be required from time to disclose your information to governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority
  • we aim to keep your information up-to-date. We maintain strict security systems designed to prevent unauthorised access to your information by anyone, including our staff.
  • we will retain your information in accordance with our legal and regulatory obligations
  • all HSBC Group companies, all our staff and all third parties with access to your information are specifically required to observe our confidentiality obligations

About cookies

Our website and online banking services, along with most other major websites, may use cookies as a means of collecting non sensitive information on general website usage. Cookies are pieces of information that a website transfers to the cookie file on your computer’s hard disk. Cookies enable users to navigate around the website and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the website.

These cookies are not designed to identify you personally and the information they gather is used only to guide improvements in navigation, enhance content and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed our website. 

If you would like to browse our website you may do so without accepting cookies.

We use 2 types of cookies on our website, which are: 

  1. Session cookies: temporary cookies that remain in the cookies file of your computer until you close your browser at which point they are deleted
  2. Persistent or stored cookies: cookies that remain permanently on the cookie file of your computer

Cookies protect the security of our website. To ensure the website is only accessed by genuine users, we work with service providers and third parties who also set these cookies on this website. An example is Google (Recaptcha) which validates that the interaction with our site is being performed by a human rather than an automated system or ‘bot’ for security purposes. Google Recaptcha is subject to the Google privacy policy and terms of use.

Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and, unless you have logged onto online banking, cookies cannot be used to identify who you are. Cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer has visited a certain website.

Cookies do not in any way compromise the security of online banking. The web browsers of most computers are initially set up to accept cookies. If you prefer, you can set your web browser to disable cookies or to inform you when a website is attempting to add a cookie. You can also delete cookies that have previously been added to your computer’s cookie file. You can set your browser to disable persistent cookies and/or session cookies but if you disable session cookies, although you will be able to view our public unsecured website, you will not be able to log onto online banking. If the computer that you are using is set to disable persistent cookies, you will be able to access online banking; however, your navigation of the website may be less enjoyable.

Also, in order to develop our website in line with customer needs, we are working with WebTrends to track usage on our website. WebTrends provides us with statistics to show which pages on our website are visited most frequently and how long visitors spend on our website.

WebTrends uses cookies to track the number of unique users of our website informing us whether our website has a few regular visitors or many infrequent visitors. None of the information can be traced to an individual. We do not know who you are as a unique user, merely that there are a certain number of people using our website. The cookie only relates to what goes on in our website and the information cannot be used for marketing on an individual basis.

Web beacons and spotlight tags

The HSBC Bermuda website may contain electronic images, known as web beacons or spotlight tags. These enable HSBC to count users who have visited certain pages on our website. Web beacons and spotlight tags are simply tools used to obtain generic information about the web pages visited. They are not used to obtain information about specific users.


Issued by HSBC Bank Bermuda Limited, of 37 Front Street, Hamilton Bermuda, which is licensed to conduct Banking and Investment Business by the Bermuda Monetary Authority



This site is primarily intended for those who access it from within Bermuda. Because of this, we cannot guarantee that the Site or the information thereon complies with law or regulation of other countries, or is appropriate for use, in other places. You are wholly responsible for use of the Site by any person using your computer and you must ensure that any such person complies with these Terms. The information provided on this Site is not intended for distribution to, or use by, any person in any jurisdiction where such distribution or use would be contrary to law or regulation. This Site should not be considered as communicating any invitation or inducement to engage in banking of investment activity or any offer to buy or sell any securities or other instruments outside Bermuda.

Listening to what you have to say about our services matters to us.