Personalise the email alerts that you want to receive

The best protection from fraud is early detection. With HSBC credit card alerts, you can register to receive personalised e-mail alerts when your card is used.

HSBC credit card alerts puts you in control. Add or update your credit card alert preferences online, anywhere, anytime. Request new alerts or make changes to existing preferences that can help you identify unfamiliar transactions earlier.

Benefits

Set custom alerts for transaction types and dollar amounts for:

  • Purchases over a selected amount
  • Purchases outside of Bermuda (i.e. international purchases)
  • Online and phone purchases, where the card is not physically present
  • Declined transactions
  • Approaching your credit card limit

HSBC helps keep your card safe with all of these protection benefits:

  • Account monitoring 24 hours a day, 7 days a week
  • Card alerts
  • Chip technology

What to do if you detect an unfamiliar transaction

If you receive an alert and notice an unfamiliar transaction, contact our 24/7 contact centre immediately on 299-5518.

If you are an HSBC Premier customer you should contact us on 299-5252 and HSBC Advance customers should call 299-5454.

Disclaimer

Issued by HSBC Bank Bermuda Limited, of 37 Front Street, Hamilton Bermuda, which is licensed to conduct Banking and Investment Business by the Bermuda Monetary Authority. The Site is primarily intended for those who access it from within Bermuda. Because of this, we cannot guarantee that the Site or the information thereon complies with law or regulation of other countries, or is appropriate for use, in other places. You are wholly responsible for use of the Site by any person using your computer and you must ensure that any such person complies with these Terms. The information provided on this Site is not intended for distribution to, or use by, any person in any jurisdiction where such distribution or use would be contrary to law or regulation. This Site should not be considered as communicating any invitation or inducement to engage in banking of investment activity or any offer to buy or sell any securities or other instruments outside Bermuda.