Personalise the email alerts that you want to receive

The best protection from fraud is early detection. With HSBC credit card alerts, you can register to receive personalised e-mail alerts when your card is used.

HSBC credit card alerts puts you in control. Add or update your credit card alert preferences online, anywhere, anytime. Request new alerts or make changes to existing preferences that can help you identify unfamiliar transactions earlier.


Set custom alerts for transaction types and dollar amounts for:

  • Purchases over a selected amount
  • Purchases outside of Bermuda (i.e. international purchases)
  • Online and phone purchases, where the card is not physically present
  • Declined transactions
  • Approaching your credit card limit

HSBC helps keep your card safe with all of these protection benefits:

  • Account monitoring 24 hours a day, 7 days a week
  • Card alerts
  • Chip technology

What to do if you detect an unfamiliar transaction

If you receive an alert and notice an unfamiliar transaction, contact our 24/7 contact centre immediately on 299-5518.

If you are an HSBC Premier customer you should contact us on 299-5252 and HSBC Advance customers should call 299-5454.


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