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Contact us

We're here to help

General enquiries

Telephone: +1 441 295 4000

E-mail: customer.care@hsbc.bm

Mailing address:

HSBC Bank Bermuda Limited

PO Box HM 1020

Hamilton HM DX, Bermuda

Contact centres

Contact centres phone numbers
Issue type More details Telephone numbers
HSBC Call centre
Call our general number for help with most enquiries1
+1 441 299 5959
Card services / lost or stolen cards
Get assistance with anything related to your debit and credit cards
+1 441 299 5518
HSBC Credit Card Rewards
For all queries regarding your HSBC Credit Card Rewards
+1 800 799 1615
HSBC Premier Centre
Exclusively for our Premier customers - assistance with any of your banking needs or to contact your relationship manager
+1 441 299 5252
HSBC Advance Centre
Exclusively for our Advance customers - assistance with any of your banking needs
+1 441 299 5454
Business Centre
Our dedicated team can help you with all of your business needs including accounts, financing and advice
+1 441 299 5555
International Banking Centre
Whether its purchasing a property overseas, moving abroad to study or to work, or setting up accounts prior to relocation to Bermuda, the International Banking Centre is your first stop
+1 441 299 5878
Contact centres phone numbers
Issue type HSBC Call centre
More details Call our general number for help with most enquiries1
Telephone numbers +1 441 299 5959
Issue type Card services / lost or stolen cards
More details Get assistance with anything related to your debit and credit cards
Telephone numbers +1 441 299 5518
Issue type HSBC Credit Card Rewards
More details For all queries regarding your HSBC Credit Card Rewards
Telephone numbers +1 800 799 1615
Issue type HSBC Premier Centre
More details Exclusively for our Premier customers - assistance with any of your banking needs or to contact your relationship manager
Telephone numbers +1 441 299 5252
Issue type HSBC Advance Centre
More details Exclusively for our Advance customers - assistance with any of your banking needs
Telephone numbers +1 441 299 5454
Issue type Business Centre
More details Our dedicated team can help you with all of your business needs including accounts, financing and advice
Telephone numbers +1 441 299 5555
Issue type International Banking Centre
More details Whether its purchasing a property overseas, moving abroad to study or to work, or setting up accounts prior to relocation to Bermuda, the International Banking Centre is your first stop
Telephone numbers +1 441 299 5878

1Representatives are available Monday - Friday, 8am to 5pm - AST.

Complaints

We're committed to providing the best customer experience possible and encourage you to let us know when our service doesn't meet your expectations.

How to register a complaint

By phone

Customer call centre: +1 441 299 5959

Premier customers: +1 441 299 5252 or contact your Relationship Manager directly

Advance customers: +1 441 299 5454

Business banking: +1 441 299 5555

Online

Personal or Business online banking customers can log in to your account and use the 'My Messages' area to send us an email.

In person

Visit any of our local branches to raise your concern or if you have a Relationship Manager you can contact them directly.

Our complaints process

We always try to resolve a complaint at the time we receive it. If this isn't possible, we'll aim to resolve it as quickly as we can.

If you've not satisfied with the resolution we give, please contact our Customer Experience Manager on +1 441 299 5164. They'll discuss yor complaint with you and determine whether your complaint needs further investigation.

Online banking support

Online banking

Call +1 441 299 5959 (open Monday - Friday except public holidays, 08:00-17:00 AST).

HSBC Net

Call +1 441 299 6110 (open Monday - Friday except public holidays, 08:00-18:00 AST).

Disclaimer

Issued by HSBC Bank Bermuda Limited, of 37 Front Street, Hamilton Bermuda, which is licensed to conduct Banking and Investment Business by the Bermuda Monetary Authority. The Site is primarily intended for those who access it from within Bermuda. Because of this, we cannot guarantee that the Site or the information thereon complies with law or regulation of other countries, or is appropriate for use, in other places. You are wholly responsible for use of the Site by any person using your computer and you must ensure that any such person complies with these Terms. The information provided on this Site is not intended for distribution to, or use by, any person in any jurisdiction where such distribution or use would be contrary to law or regulation. This Site should not be considered as communicating any invitation or inducement to engage in banking of investment activity or any offer to buy or sell any securities or other instruments outside Bermuda.

Listening to what you have to say about our services matters to us.