General enquiries
Telephone: +1 441 295 4000
E-mail: customer.care@hsbc.bm
Mailing address:
HSBC Bank Bermuda Limited
37 Front Street,
Hamilton HM 11, Bermuda
PO Box HM 1020
Hamilton HM DX, Bermuda
Find a branch or ATM
Web Chat
You can speak to a Contact Centre agent with our Web Chat function. Available Monday to Friday between 9am and 5pm AST.
Contact centres
| Issue type | More details | Telephone numbers |
|---|---|---|
| HSBC Call centre |
Call our general number for help with most enquiries1 |
+1 441 299 5959 |
| Card services / lost or stolen cards |
Get assistance with anything related to your debit and credit cards |
+1 441 299 5518 |
| HSBC Credit Card Rewards |
For all queries regarding your HSBC Credit Card Rewards |
+1 800 799 1615 |
| HSBC Premier Centre |
Exclusively for our Premier customers - assistance with any of your banking needs or to contact your relationship manager |
+1 441 299 5252 |
| HSBC Advance Centre |
Exclusively for our Advance customers - assistance with any of your banking needs |
+1 441 299 5454 |
| Business Centre |
Our dedicated team can help you with all of your business needs including accounts, financing and advice |
+1 441 299 5555 |
| International Banking Centre |
Whether its purchasing a property overseas, moving abroad to study or to work, or setting up accounts prior to relocation to Bermuda, the International Banking Centre is your first stop |
+1 441 299 5878 |
| Issue type |
HSBC Call centre |
|---|---|
| More details |
Call our general number for help with most enquiries1 |
| Telephone numbers |
+1 441 299 5959 |
| Issue type |
Card services / lost or stolen cards |
| More details |
Get assistance with anything related to your debit and credit cards |
| Telephone numbers |
+1 441 299 5518 |
| Issue type |
HSBC Credit Card Rewards |
| More details |
For all queries regarding your HSBC Credit Card Rewards |
| Telephone numbers |
+1 800 799 1615 |
| Issue type |
HSBC Premier Centre |
| More details |
Exclusively for our Premier customers - assistance with any of your banking needs or to contact your relationship manager |
| Telephone numbers |
+1 441 299 5252 |
| Issue type |
HSBC Advance Centre |
| More details |
Exclusively for our Advance customers - assistance with any of your banking needs |
| Telephone numbers |
+1 441 299 5454 |
| Issue type |
Business Centre |
| More details |
Our dedicated team can help you with all of your business needs including accounts, financing and advice |
| Telephone numbers |
+1 441 299 5555 |
| Issue type |
International Banking Centre |
| More details |
Whether its purchasing a property overseas, moving abroad to study or to work, or setting up accounts prior to relocation to Bermuda, the International Banking Centre is your first stop |
| Telephone numbers |
+1 441 299 5878 |
1Representatives are available Monday to Friday, 9am to 5pm - AST.
Complaints
We're committed to providing the best customer experience possible and encourage you to let us know when our service doesn't meet your expectations.
How to register a complaint
By phone
Customer call centre: +1 441 299 5959
Premier customers: +1 441 299 5252 or contact your Relationship Manager directly
Advance customers: +1 441 299 5454
Business banking: +1 441 299 5555
Online
Personal or Business online banking customers can log in to your account and use the 'My Messages' area to send us an email.
In person
Visit any of our local branches to raise your concern or if you have a Relationship Manager you can contact them directly.
Our complaints process
We always try to resolve a complaint at the time we receive it. If this isn't possible, we'll aim to resolve it as quickly as we can.
If you're not satisfied with the resolution we give, please contact our Customer Experience Manager on +1 441 299 6709. They'll discuss your complaint with you and determine whether your complaint needs further investigation.
Online banking support
Online banking
Call +1 441 299 5959 (open Monday to Friday except public holidays, 9am to 5pm AST).
HSBC Net
Call +1 441 299 6110 (open Monday to Friday except public holidays, 8am to 6pm AST).
Disclosure
Issued by HSBC Bank Bermuda Limited, of 37 Front Street, Hamilton Bermuda, which is licensed to conduct Banking and Investment Business by the Bermuda Monetary Authority.