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Contact us

We're here to help

General enquiries

Telephone: +1 441 295 4000

E-mail: customer.care@hsbc.bm

Mailing address:

HSBC Bank Bermuda Limited

37 Front Street,
Hamilton HM 11, Bermuda

PO Box HM 1020

Hamilton HM DX, Bermuda

Web Chat

You can speak to a Contact Centre agent with our Web Chat function. Available Monday to Friday between 9am and 5pm AST.

Contact centres

Contact centres phone numbers
Issue type More details Telephone numbers
HSBC Call centre
Call our general number for help with most enquiries1
+1 441 299 5959
Card services / lost or stolen cards
Get assistance with anything related to your debit and credit cards
+1 441 299 5518
HSBC Credit Card Rewards
For all queries regarding your HSBC Credit Card Rewards
+1 800 799 1615
HSBC Premier Centre
Exclusively for our Premier customers - assistance with any of your banking needs or to contact your relationship manager
+1 441 299 5252
HSBC Advance Centre
Exclusively for our Advance customers - assistance with any of your banking needs
+1 441 299 5454
Business Centre
Our dedicated team can help you with all of your business needs including accounts, financing and advice
+1 441 299 5555
International Banking Centre
Whether its purchasing a property overseas, moving abroad to study or to work, or setting up accounts prior to relocation to Bermuda, the International Banking Centre is your first stop
+1 441 299 5878
Contact centres phone numbers
Issue type HSBC Call centre
More details Call our general number for help with most enquiries1
Telephone numbers +1 441 299 5959
Issue type Card services / lost or stolen cards
More details Get assistance with anything related to your debit and credit cards
Telephone numbers +1 441 299 5518
Issue type HSBC Credit Card Rewards
More details For all queries regarding your HSBC Credit Card Rewards
Telephone numbers +1 800 799 1615
Issue type HSBC Premier Centre
More details Exclusively for our Premier customers - assistance with any of your banking needs or to contact your relationship manager
Telephone numbers +1 441 299 5252
Issue type HSBC Advance Centre
More details Exclusively for our Advance customers - assistance with any of your banking needs
Telephone numbers +1 441 299 5454
Issue type Business Centre
More details Our dedicated team can help you with all of your business needs including accounts, financing and advice
Telephone numbers +1 441 299 5555
Issue type International Banking Centre
More details Whether its purchasing a property overseas, moving abroad to study or to work, or setting up accounts prior to relocation to Bermuda, the International Banking Centre is your first stop
Telephone numbers +1 441 299 5878

1Representatives are available Monday to Friday, 9am to 5pm - AST.

Complaints

We're committed to providing the best customer experience possible and encourage you to let us know when our service doesn't meet your expectations.

How to register a complaint

By phone

Customer call centre: +1 441 299 5959

Premier customers: +1 441 299 5252 or contact your Relationship Manager directly

Advance customers: +1 441 299 5454

Business banking: +1 441 299 5555

Online

Personal or Business online banking customers can log in to your account and use the 'My Messages' area to send us an email.

In person

Visit any of our local branches to raise your concern or if you have a Relationship Manager you can contact them directly.

Our complaints process

We always try to resolve a complaint at the time we receive it. If this isn't possible, we'll aim to resolve it as quickly as we can.

If you're not satisfied with the resolution we give, please contact our Customer Experience Manager on +1 441 299 6709. They'll discuss your complaint with you and determine whether your complaint needs further investigation.

Online banking support

Online banking

Call +1 441 299 5959 (open Monday to Friday except public holidays, 9am to 5pm AST).

HSBC Net

Call +1 441 299 6110 (open Monday to Friday except public holidays, 8am to 6pm AST).

Disclosure

Issued by HSBC Bank Bermuda Limited, of 37 Front Street, Hamilton Bermuda, which is licensed to conduct Banking and Investment Business by the Bermuda Monetary Authority.

Listening to what you have to say about our services matters to us.