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Web Chat FAQs

HSBC Web Chat is online service that allows you to get help by speaking directly to a Contact Centre agent, without the need to call our helpline or visit a branch.

You can also use Web Chat in online banking to get assistance with questions and services specific to your account.

Simply select the chat icon and we'll connect you to an adviser. Web Chat is available Monday to Friday between 9am and 5pm AST.

Frequently asked questions

How do I access Web Chat?

To start a Web Chat session, simply go to any of the following pages and look for the chat icon that will appear.

What services can Web Chat help me with?

  • Get help with questions related to products and services
  • Manage your account such as updating your contact details, block or request a new card, order a cash advance, let us know when you are travelling, and more
  • Get assistance and updates on online applications
  • Fraud prevention services such as setting up card alerts and transaction enquiry/dispute

Is Web Chat an automated system?

No, Web Chat connects you to a real member of our contact centre team, who you can chat to in real time.

Is Web Chat secure?

Each connection to Web Chat servers is encrypted using modern industry standards which ensures the safety of our Web Chat transmissions. For general enquiries, chat with us through the 'Chat' icon located on the bottom right of the page. For account-related enquiries you must log on first.

When is Web Chat available?

Web Chat is available Monday to Friday between 9am and 5pm AST.

Do I need an account to access Web Chat?

No, our Web Chat service is available to all. If you need help opening your first HSBC bank account or registering for online banking, our advisers will be more than happy to assist you.

Listening to what you have to say about our services matters to us.