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Online Security – Smishing, Phishing and Vishing

Audio transcripts

What is phishing?

This is a transcript of our online security information video What is phishing?

Phishing is a fraudulent email that tricks you into sharing confidential bank account details.

Here’s how it works:

You get an email claiming to be from HSBC. It claims that your account is at risk and needs you to click on a link.

Giving fraudsters direct access to your information.

Protecting yourself is simple.

Don’t click. Don’t reply. Report it.

Stay alert and when in doubt call us directly to verify.

What is smishing?

This is a transcript of our online security information video What is smishing?

Smishing is a fraudulent text message that tricks you into sharing confidential bank account details.

Here’s how it works:

You receive a text message with a link claiming to be from HSBC or another organisation.

Some messages might instruct you to call a fraudulent phone number.

You’re then taken to a fake website or voice call asking you to share your personal or banking details.

Protecting yourself is simple:

Don’t click. Don’t call. Don’t reply.

Stay alert and when in doubt call us directly to verify

What is vishing?

This is a transcript of our online security information video What is vishing?

Vishing is a phone call pressurising you to carry out a transaction, download software, or share account details over the phone.

Here’s how it works:

Sound of phone ringing

First Person - Hello.

Second Person - Hello, I am calling from the police and we think your account may be compromised. Can we have your username and password immediately to verify account activity.

Protecting yourself is simple.

Hang up the phone.

Stay alert and when in doubt call us directly to verify.

Listening to what you have to say about our services matters to us.