Visa Summary of Benefits for Consumer Cards

If you pay for a rental car with a valid Visa card, you'll be covered for vehicle damages in the event of an accident for rental periods up to 31 days. For the coverage to be applicable, the cardholder must decline the Collision Damage Waiver (CDW) or similar coverage offered by the auto rental company. Coverage is provided by AIG.

The cardholder and any additional authorised drivers designated in the rental car agreement.

The coverage is provided for covered loss to a Rental Car caused by the Rental Car’s collision with another object or its overturn. Coverage is provided for the lower of:

1. The contractual liability assumed by the Visa Cardholder with the owner of the Rental Car;
2. The Actual Cash Value, subject to any maximum amount, as may be shown in the Schedule of Benefits;
3. The Reasonable and Customary charges of repair or replacement.

Covered vehicles are land motor vehicles with 4 wheels which the Visa Cardholder has rented for a period of time shown on the Rental Car Agreement. Coverage is provided for vans only if they are standard vans with standard equipment and are designed to carry a maximum of 8 people. Coverage is also provided for equipment or accessories installed in the van for the purpose of assisting a handicapped driver.

This coverage is “primary” coverage. If the cardholder is unable to decline the auto rental company coverage, the Visa coverage will be “secondary” to the auto rental company coverage and will be responsible for any gap between the auto rental company coverage and the damages for which the cardholder is responsible.

Visa Rewards Program is covered as long as a valid and verifiable Rental Car Agreement has been issued to the Visa Cardholder, and the entire transaction is charged to an Eligible Account.

• Damage due to collision
• Theft of vehicle and related charges
• Malicious vandalism charges
• Loss due to accidental fire as long as the liability rests with the cardholder
• Towing charges as long as such charges result directly from a covered loss
• Loss of use
• Administrative fee charged by the rental company

• Vehicles not required to be licensed
• Trucks, light trucks and/or pickup trucks that are being used for commercial purposes and vans with a capacity of more than 8 people
• Antique cars (over 20 years old or have not been manufactured for 10 or more years)
• Limousines
• Expensive or exotic cars, including but not limited to as Aston-Martin, Bentley, DeLorean, Ferrari, Jensen, Lamborghini, Lotus, Maserati, Porsche and Rolls-Royce
• Motorcycles, mopeds, motor bikes, bikes, campers, trailers, golf carts (low speed vehicles – neighbourhood electric vehicles) and recreational vehicles (motor homes)
• Any obligation assumed by the cardholder under other agreements
• Vehicles that do not fit the definition of covered vehicles
• Any collision that occurs while the Visa Cardholder is in violation of the Rental Car Agreement
• Losses covered by any insurance coverage and/or collision damage insurance purchased through the car rental agency
• Leases and mini-leases
• For rental agreements in excess of 31 days, there is no coverage after the 31st day
• Gradual wear and tear due to normal use or mechanical problems
• Injury to any person or damage to any object that is inside or outside the rental vehicle
• Loss or theft of personal belongings, except Brazil
• Personal liability
• Losses resulting from intentional acts, or losses arising from admission of guilt, being prosecuted or found guilty by a court of law of being under the influence of drugs or intoxicating substances, or as a result of illegal activities or smuggling
• Confiscation by the authorities
• Any loss which occurs while the Rental Car is off-road (meaning any time at which the Rental Car is located on an unpaved surface or a surface which is not a regularly maintained state or government road)
• The cost of the insurance coverage purchased through the auto rental company
• The operation and care of the vehicle contrary to the terms of the auto rental contract

*This is not available for Visa Gold Debit cards issued in the LAC Region

**Coverage includes country of card issuance, only if allowed by local regulations

***Optional Coverage, not a core benefit. US and Canada: Coverage is limited to Canada and the 50 states of the United States of America. Rentals in the U.S. Virgin Islands and Puerto Rico are not covered.

If a Visa cardholder is involved in an accident or the rental vehicle is stolen, they should call the Claims Administrator immediately. A representative will answer any questions the cardholder or the auto rental company representative may have, and will send the cardholder a claim form.

The auto rental company might require the cardholder to pay for damages with their Visa card. If this happens, the insurance company will reimburse the cardholder directly for the covered amount after the claim is processed.

The cardholder or beneficiary has 3 options to open a claim:

The cardholder can access the Visa benefits portal through this link www.visa.com/benefitsportal and following these steps:

1. Select 'Log in' or 'Enroll'
2. Go to 'Claims' and then 'Create claim'
3. Choose a product from the drop-down menu
4. Select the benefit you need to file a claim for and agree to all terms and conditions
5. Complete all requested information and then select on 'Save'. This step creates the claim case number.
6. Attach all required documents
7. Select 'Submit'

1. Contact the Visa customer service center
2. The cardholder will receive an initial package containing the claim form and the list of documents needed for each claim
3. All required documents, including the claim form, must be sent electronically to lacclaim@ap-visa.com

Claims Administrator

Visa Card Benefits Administration

0Maipú 255, Piso 17

C1084ABE, Buenos Aires, Argentina

As soon as the accident occurs or the cardholder returns the rental vehicle, they must request the following from the auto rental company:

• Copy of the Visa card account statement where the full charge for the car rental appears
• A copy of the Police or Traffic Authority Report (if a third party is involved or if there is a theft)
• Copy of the initial auto rental agreement (front and back)
• Copy of the final auto rental agreement (front and back)
• Copy of the auto rental reservation confirmation
• A copy of the final itemized repair invoice
• Wire form
• Additional documentation may be required

• Cardholder must report any claim within 30 days of the incident
• The cardholder is the only person allowed to open a claim

If you need to submit a claim or have questions regarding this program, contact the Claims administrator, 24 hours a day, 365 days a year at LACclaim@ap-visa.com or call the customer service telephone number on the back of your Visa card.

Benefit amounts are identified in US Dollars. Payment of claims will be made in local currency where required by law, with the official Foreign Exchange Rate published on the date the claim is paid.

If the cardholder makes any claim knowing it to be false or fraudulent in any respect, he or she will no longer be entitled to the benefits of this protection, nor to the payment of any claim made under this policy.

1. Suicide, attempted suicide or intentionally self-inflicted Injury
2. Sickness unless specifically covered in the Policy
3. Congenital anomalies and conditions arising out of or resulting there from
4. Elective cosmetic or plastic surgery unless Medically Necessary as the result of an Injury
5. Loss caused directly or indirectly, wholly or partly by medical or surgical treatment except as may be necessary solely as a result of Injury
6. Bacterial infection except bacterial infection of an Injury, or except bacterial infection from the accidental ingestion of a substance contaminated by bacteria
7. Any claim occurring as a result of: War, civil war, invasion, insurrection, revolution, usurped power or action taken by governmental authority in hindering, combating or defending against such an occurrence
8. Any claim occurring as a result of participating in military, naval or air service of any country
9. Accident occurring while a passenger on; or operating; or learning to operate; or serving as a member of the crew of any aircraft except as provided in the policy
10. Accident or claim occurring as a result of participation in any professional, semi-professional or interscholastic team sports or any bodily contact sport
11. Accident or claim occurring as a result of participation in contests of speed using a motorized vehicle or bicycle; in skydiving/parachuting, hang gliding, bungee jumping, scuba diving, mountain climbing, potholing or while riding on a motorcycle (greater than 100 cc)
12. Accident or claim occurring while under the influence of drugs, alcohol or other intoxicants unless prescribed by a Physician and taken as prescribed or the treatment of alcohol or drug abuse, addiction or overdose
13. Depression, anxiety, mental or nervous disorder or rest cures
14. An Insured travelling against the advice of a Physician
15. Injury to which a contributing cause was the commission of, or attempt to commit, an illegal act by or on behalf of the Insured or their beneficiaries
16. The use, release or escape of nuclear materials that directly or indirectly results in nuclear reaction or radiation or radioactive contamination; or the dispersal, release or application of pathogenic or poisonous biological or chemical materials
17. Any expenses covered under any workers compensation or employer’s liability policy
18. The Company and/or corresponding Reinsurer, if applicable, will not be liable to provide any coverage or make any payment hereunder if to do so would be in violation of any sanctions law or regulation which would expose The Company and/or corresponding Reinsurer, if applicable, its parent company or its ultimate controlling entity to any penalty under any sanctions law or regulation

This description of coverage is not a contract of insurance or a policy and is intended to be a general informative statement of the coverage made available by Visa International throughout the Latin America and Caribbean Region and is updated to May 2018. Cardholders should consult their issuer to verify that coverage applies to their Visa card. These benefits only apply to Visa cards with international use capability. This policy is on file at the offices of Visa International, Latin America and Caribbean Region.

Insurance coverage is underwritten by approved Member Companies of AIG Insurance Company. Complete provisions pertaining to these plans of insurance are contained in the Master Policy(ies) on file with the Plan Administrator, Affinity Insurance Services, Inc., on behalf of Visa International, Latin America and Caribbean Region in Miami, FL, USA. In the event of any discrepancy between the Master Policy(ies) and the description of the program, the policy will govern.

This insurance is subject to the terms and conditions described herein and includes certain restrictions, limitations and exclusions. AIG, and/or any corresponding Reinsurer, if applicable, will not be liable to provide any coverage or make any payment hereunder if to do so would be in violation of any sanctions law or regulation such as, but not limited to, the sanctions administered and enforced by the Office of Foreign Assets Control (OFAC) of the U.S. Treasury Department, which would expose AIG, and/ or any corresponding Reinsurer if applicable, its parent company or its ultimate controlling entity, to any penalty under any sanctions law or regulation.

If you need to submit a claim or have questions regarding this program, contact the Claims administrator, 24 hours a day, 365 days a year at LACclaim@ap-visa.com or call the customer service telephone number on the back of your Visa card.

Benefit amounts are identified in US Dollars. Payment of claims will be made in local currency where required by law, with the official Foreign Exchange Rate published on the date the claim is paid.

If the cardholder makes any claim knowing it to be false or fraudulent in any respect, he or she will no longer be entitled to the benefits of this protection, nor to the payment of any claim made under this policy.

PLEASE NOTE: The benefits described in this document do not apply to Brazil issued cards . For Latin American and Caribbean International Visa Cards, please check with your bank to verify what coverage applies to your Visa Card.

DISCLAIMER: The information contained herein is intended solely for informational purposes. It does not provide a complete description of all terms, conditions, limitations, exclusions, or other provisions of any program or insurance benefits provided by, or for, or issued to Visa International.

Visa cardholders benefit from Price Protection program. It helps you get the best price on products purchased with your eligible card. 

Simply pay for the entire cost of the product with your eligible card and if, within 30 days of the date you purchased the product, you see either a printed advertisement or non-auction internet advertisement for the same product (same model number and same model year) by the same manufacturer, in the same market*, we'll refund the difference up to the benefit amount per item (and per account per 12 month period). The price difference must be above USD25 for this coverage to apply.

*Same market is defined as same country and within 100 kilometres of point of purchase. For the U.S., it will mean the 48 contiguous states. Alaska, Hawaii and other U.S. territories will be treated separately. 

Printed advertisement is defined as advertisements appearing in a newspaper, magazine, store circular, or catalogue which state the authorised dealer or store name, item (including make, model number), and sales price. The advertisement must be for the identical item (same male, model number and same model year).

A no-auction internet advertisement is an advertisement posted on the internet, by a non-auction merchant with a valid tax identification number. The advertisement must be for the identical item (same male, model number and same model year). The printed version of the internet advertisement must include the merchant’s internet address and customer service telephone number, as well as the item including model number, sales price and date of publication.

• New consumer products purchased entirely with your eligible card whether for your own use or given as a gift, qualifies for the Visa Price Protection program
• Coverage is for up to the maximum benefit amount and for 30 days from the date of purchase
• Coverage includes but is not limited to Black Friday, Cyber Monday, Mother’s Day, Father’s Day, etc.

• Products purchased for resale, commercial use; coverage is provided if your purchase is done for your individual professional use
• Merchandise for which claims have not been initiated within 4 calendar days of discovery of an internet site advertising the lower price or publishing of a printed advertisement showing a lower sales price
• Used, antique, recycled, previously owned, rebuilt, or remanufactured items, whether or not you knew the condition of the items
• Customised, unique and one of a kind items
• Jewellery, collectibles, art, antiques, special order, or rare one-of-a-kind items
• Layaway items, items returned to any store
• Any products purchased from an internet auction site
• Items for which the printed advertisement or non-auction internet advertisement containing the lower price was published more than 30 days after the date you purchased the product
• Items advertised or shown as price quotes, bids or final sale amounts from a non-auction internet site
• Items advertised in or as a result of “limited quantity”, “going out-of-business sales”, “cash only” or “close out” advertisements (or similar), items shown on price lists or price quotes, costs savings as a result of manufacturer’s coupons or free items, or where the advertised price includes a bonus or free offers, special financing, installation or rebate, or one of a kind or other limited offers
• Services (including but not limited to the performance or rendering of labour or maintenance, repair or installation of products, goods or property, or professional advice of any kind
• Consumables or perishables
• Watercraft, motorized vehicles (including but not limited to snowmobiles, airplanes, automobiles and motorcycles), or their motors, equipment and accessories (including but not limited to communication devices intended solely for use in the vehicle)
• Labour of any kind, including labour on new parts eligible for this program
• Land, permanent structures and fixtures (including but not limited to buildings, homes, dwellings, and building and home improvements)
• Live plants or animals
• Stuffed or mounted animals, animal and fish trophies, objects preserved through taxidermy, mummification or other preservation methods
• Airline tickets (or transportation tickets of any kind), travellers checks, cash or its equivalent, negotiable instruments, trading cards, bullion, stamps, lottery tickets or other gambling related items, or tickets to events or for entertainment, numismatic or philatelic property
• Differences in price due to sales tax, storage, shipping, handling, postage, transportation and delivery
• Differences in price due to foreign exchange rates or fluctuation in foreign exchange rates
• Delay, loss of use, loss of market, interruption of business or any other indirect or consequential loss of damage

*This protection does not apply to Visa Classic Debit and Credit cards issued in Brazil. This protection does not apply to Visa Classic Debit cards issued in Mexico.

The cardholder or beneficiary has 3 options to open a claim:

The cardholder can access the Visa benefits portal through this link www.visa.com/benefitsportal and following these steps:

1. Select 'Log in' or 'Enroll'
2. Go to 'Claims' and then 'Create claim'
3. Choose a product from the drop-down menu
4. Select the benefit you need to file a claim for and agree to all terms and conditions
5. Complete all requested information and then select on 'Save'. This step creates the claim case number.
6. Attach all required documents
7. Select 'Submit'

1. Contact the Visa customer service center
2. The cardholder will receive an initial package containing the claim form and the list of documents needed for each claim
3. All required documents, including the claim form, must be sent electronically to lacclaim@ap-visa.com

Claims Administrator

Visa Card Benefits Administration

0Maipú 255, Piso 17

C1084ABE, Buenos Aires, Argentina

• Your Visa card account statement showing the purchase claimed
• Purchase itemised invoice
• Copy of the printed advertisement or screenshot of the non-auction internet advertisement as specified in the terms and conditions
• Wire form
• Additional information may be required

• The cardholder is the only person allowed to open a claim

If you need to submit a claim or have questions regarding this program, contact the Claims administrator, 24 hours a day, 365 days a year at LACclaim@ap-visa.com or call the customer service telephone number on the back of your Visa card. 

Benefit amounts are identified in US Dollars. Payment of claims will be made in local currency where required by law, with the official Foreign Exchange Rate published on the date the claim is paid. 

If the cardholder makes any claim knowing it to be false or fraudulent in any respect, he or she will no longer be entitled to the benefits of this protection, nor to the payment of any claim made under this policy.

1. Suicide, attempted suicide or intentionally self-inflicted Injury
2. Sickness unless specifically covered in the Policy
3. Congenital anomalies and conditions arising out of or resulting there from
4. Elective cosmetic or plastic surgery unless Medically Necessary as the result of an Injury
5. Loss caused directly or indirectly, wholly or partly by medical or surgical treatment except as may be necessary solely as a result of Injury
6. Bacterial infection except bacterial infection of an Injury, or except bacterial infection from the accidental ingestion of a substance contaminated by bacteria
7. Any claim occurring as a result of: War, civil war, invasion, insurrection, revolution, usurped power or action taken by governmental authority in hindering, combating or defending against such an occurrence
8. Any claim occurring as a result of participating in military, naval or air service of any country
9. Accident occurring while a passenger on; or operating; or learning to operate; or serving as a member of the crew of any aircraft except as provided in the policy
10. Accident or claim occurring as a result of participation in any professional, semi-professional or interscholastic team sports or any bodily contact sport
11. Accident or claim occurring as a result of participation in contests of speed using a motorized vehicle or bicycle; in skydiving/parachuting, hang gliding, bungee jumping, scuba diving, mountain climbing, potholing or while riding on a motorcycle (greater than 100 cc)
12. Accident or claim occurring while under the influence of drugs, alcohol or other intoxicants unless prescribed by a Physician and taken as prescribed or the treatment of alcohol or drug abuse, addiction or overdose
13. Depression, anxiety, mental or nervous disorder or rest cures;
14. An Insured travelling against the advice of a Physician
15. Injury to which a contributing cause was the commission of, or attempt to commit, an illegal act by or on behalf of the Insured or their beneficiaries
16. The use, release or escape of nuclear materials that directly or indirectly results in nuclear reaction or radiation or radioactive contamination; or the dispersal, release or application of pathogenic or poisonous biological or chemical materials
17. Any expenses covered under any workers compensation or employer’s liability policy
18. The Company and/or corresponding Reinsurer, if applicable, will not be liable to provide any coverage or make any payment hereunder if to do so would be in violation of any sanctions law or regulation which would expose The Company and/or corresponding Reinsurer, if applicable, its parent company or its ultimate controlling entity to any penalty under any sanctions law or regulation

This description of coverage is not a contract of insurance or a policy and is intended to be a general informative statement of the coverage made available by Visa International throughout the Latin America and Caribbean Region and is updated to May 2018. Cardholders should consult their issuer to verify that coverage applies to their Visa card. These benefits only apply to Visa cards with international use capability. This policy is on file at the offices of Visa International, Latin America and Caribbean Region. 

Insurance coverage is underwritten by approved Member Companies of AIG Insurance Company. Complete provisions pertaining to these plans of insurance are contained in the Master Policy(ies) on file with the Plan Administrator, Affinity Insurance Services, Inc., on behalf of Visa International, Latin America and Caribbean Region in Miami, FL, USA. In the event of any discrepancy between the Master Policy(ies) and the description of the program, the policy will govern. 

This insurance is subject to the terms and conditions described herein and includes certain restrictions, limitations and exclusions. AIG, and/or any corresponding Reinsurer, if applicable, will not be liable to provide any coverage or make any payment hereunder if to do so would be in violation of any sanctions law or regulation such as, but not limited to, the sanctions administered and enforced by the Office of Foreign Assets Control (OFAC) of the U.S. Treasury Department, which would expose AIG, and/ or any corresponding Reinsurer if applicable, its parent company or its ultimate controlling entity, to any penalty under any sanctions law or regulation. 

If you need to submit a claim or have questions regarding this program, contact the Claims administrator, 24 hours a day, 365 days a year at LACclaim@ap-visa.com or call the customer service telephone number on the back of your Visa card. 

Benefit amounts are identified in US Dollars. Payment of claims will be made in local currency where required by law, with the official Foreign Exchange Rate published on the date the claim is paid. 

If the cardholder makes any claim knowing it to be false or fraudulent in any respect, he or she will no longer be entitled to the benefits of this protection, nor to the payment of any claim made under this policy.

PLEASE NOTE: The benefits described in this document do not apply to Brazil issued cards . For Latin American and Caribbean International Visa Cards, please check with your bank to verify what coverage applies to your Visa Card. The benefits described in this document do not apply to Brazil issued cards nor to all Latin American and Caribbean International Visa Cards. Please check with your bank to verify that the coverage applies to your Visa Card.

DISCLAIMER: The information contained herein is intended solely for informational purposes. It does not provide a complete description of all terms, conditions, limitations, exclusions, or other provisions of any program or insurance benefits provided by, or for, or issued to Visa International.

Visa cardholders benefit from the security and safety offered through Visa Purchase Protection. If something you bought with your card is damaged or stolen within 180 days of purchase, you're protected.

Coverage is limited to the cost of the item (excluding delivery and transportation costs) up to a maximum amount per cardholder account per twelve month period.

Coverage is secondary. If you or the recipient of the gift have any other insurance that would cover the eligible purchases (such as homeowner’s, renter’s, or auto insurance), the Visa Purchase Protection will pay the amount not covered by your primary insurance up to the amount you paid for the item with your card, subject to the limits expressed below.

Coverage for items that are made up of a pair or set will be limited to the cost of any particular part or parts. However, if the articles cannot be used, replaced, or repaired individually, the value of the pair or set will be covered. Coverage for stolen or damaged jewellery or fine art will be limited to the cost of the particular part or parts, regardless of any special value the article(s) may have had as part of a set or collection.

• The purchase must have been made entirely with your card, for yourself or as gifts with the exception of the items listed below
• Purchase registration is not required to be eligible for this coverage

Any items you buy entirely with your Visa card, except the ones specified below are covered for a full 180 days from the date of purchase indicated on your credit card statement.

Lost items or items that mysteriously disappear are not covered. “Mysterious disappearance” means the vanishing of an item in an unexplained manner when there is an absence of evidence of a wrongful act by a person or persons.

• Items lost, stolen, or damaged, miss-delivered, while under the care and control of a third party or common carrier (including but not limited to airlines, the Postal Service, or other delivery services)
• Losses due to normal wear and tear, misuse, fraud, gradual deterioration and/or abuse; inherent product defects
• Items that you damage through alteration (including cutting, sawing, shaping)
• Used, antique, collectibles of any kind or items with monetary value including but not limited to traveller's checks, tickets of any kind, bullion, rare or precious coins, philatelic and numismatic property; cash or its equivalent, previously owned, rebuilt, remanufactured, Motorized vehicles and watercraft, aircraft, and motorcycles or their motors, equipment, or accessories
• Damage caused by vermin
• Plants, animals, consumables, and perishables
• Products purchased for resale, commercial use; coverage is provided if your purchase is done for your individual professional use
• Theft of, or damage to, jewellery, cameras or video recording equipment contained in baggage is not covered unless carried by hand by Cardholder, under Cardholder personal supervision or the supervision of Cardholder traveling companion (someone previously known to Cardholder)
• Loss resulting from confiscation by any government, public authority or customs official
• Loss resulting from Cardholder failure to exercise Due Diligence to avoid or diminish loss or damage

The cardholder or beneficiary has 3 options to open a claim:

The cardholder can access the Visa benefits portal through this link www.visa.com/benefitsportal and following these steps:

1. Select 'Log in' or 'Enroll'
2. Go to 'Claims' and then 'Create claim'
3. Choose a product from the drop-down menu
4. Select the benefit you need to file a claim for and agree to all terms and conditions
5. Complete all requested information and then select on 'Save'. This step creates the claim case number.
6. Attach all required documents
7. Select 'Submit'

1. Contact the Visa customer service center
2. The cardholder will receive an initial package containing the claim form and the list of documents needed for each claim
3. All required documents, including the claim form, must be sent electronically to lacclaim@ap-visa.com

Claims Administrator

Visa Card Benefits Administration

0Maipú 255, Piso 17

C1084ABE, Buenos Aires, Argentina

• Your Visa card account statement showing the purchase claimed
• Purchase itemised invoice

In case of:

a. Theft: a report from the police or the appropriate official authority in the location where the incident occurred, filed within 48 hours of the incident 

b. Damage: copy of repair estimate or repair bill

• Wire form
• Additional information may be required

• The cardholder is the only person allowed to open a claim

If you need to submit a claim or have questions regarding this program, contact the Claims administrator, 24 hours a day, 365 days a year at LACclaim@ap-visa.com or call the customer service telephone number on the back of your Visa card. 

Benefit amounts are identified in US Dollars. Payment of claims will be made in local currency where required by law, with the official Foreign Exchange Rate published on the date the claim is paid. 

If the cardholder makes any claim knowing it to be false or fraudulent in any respect, he or she will no longer be entitled to the benefits of this protection, nor to the payment of any claim made under this policy.

1. Suicide, attempted suicide or intentionally self-inflicted Injury
2. Sickness unless specifically covered in the Policy
3. Congenital anomalies and conditions arising out of or resulting there from
4. Elective cosmetic or plastic surgery unless Medically Necessary as the result of an Injury
5. Loss caused directly or indirectly, wholly or partly by medical or surgical treatment except as may be necessary solely as a result of Injury
6. Bacterial infection except bacterial infection of an Injury, or except bacterial infection from the accidental ingestion of a substance contaminated by bacteria
7. Any claim occurring as a result of: War, civil war, invasion, insurrection, revolution, usurped power or action taken by governmental authority in hindering, combating or defending against such an occurrence
8. Any claim occurring as a result of participating in military, naval or air service of any country
9. Accident occurring while a passenger on; or operating; or learning to operate; or serving as a member of the crew of any aircraft except as provided in the policy
10. Accident or claim occurring as a result of participation in any professional, semi-professional or interscholastic team sports or any bodily contact sport
11. Accident or claim occurring as a result of participation in contests of speed using a motorized vehicle or bicycle; in skydiving/parachuting, hang gliding, bungee jumping, scuba diving, mountain climbing, potholing or while riding on a motorcycle (greater than 100 cc)
12. Accident or claim occurring while under the influence of drugs, alcohol or other intoxicants unless prescribed by a Physician and taken as prescribed or the treatment of alcohol or drug abuse, addiction or overdose
13. Depression, anxiety, mental or nervous disorder or rest cures
14. An Insured travelling against the advice of a Physician
15. Injury to which a contributing cause was the commission of, or attempt to commit, an illegal act by or on behalf of the Insured or their beneficiaries
16. The use, release or escape of nuclear materials that directly or indirectly results in nuclear reaction or radiation or radioactive contamination; or the dispersal, release or application of pathogenic or poisonous biological or chemical materials
17. Any expenses covered under any workers compensation or employer’s liability policy
18. The Company and/or corresponding Reinsurer, if applicable, will not be liable to provide any coverage or make any payment hereunder if to do so would be in violation of any sanctions law or regulation which would expose The Company and/or corresponding Reinsurer, if applicable, its parent company or its ultimate controlling entity to any penalty under any sanctions law or regulation

This description of coverage is not a contract of insurance or a policy and is intended to be a general informative statement of the coverage made available by Visa International throughout the Latin America and Caribbean Region and is updated to May 2018. Cardholders should consult their issuer to verify that coverage applies to their Visa card. These benefits only apply to Visa cards with international use capability. This policy is on file at the offices of Visa International, Latin America and Caribbean Region. 

Insurance coverage is underwritten by approved Member Companies of AIG Insurance Company. Complete provisions pertaining to these plans of insurance are contained in the Master Policy(ies) on file with the Plan Administrator, Affinity Insurance Services, Inc., on behalf of Visa International, Latin America and Caribbean Region in Miami, FL, USA. In the event of any discrepancy between the Master Policy(ies) and the description of the program, the policy will govern. 

This insurance is subject to the terms and conditions described herein and includes certain restrictions, limitations and exclusions. AIG, and/or any corresponding Reinsurer, if applicable, will not be liable to provide any coverage or make any payment hereunder if to do so would be in violation of any sanctions law or regulation such as, but not limited to, the sanctions administered and enforced by the Office of Foreign Assets Control (OFAC) of the U.S. Treasury Department, which would expose AIG, and/ or any corresponding Reinsurer if applicable, its parent company or its ultimate controlling entity, to any penalty under any sanctions law or regulation. 

If you need to submit a claim or have questions regarding this program, contact the Claims administrator, 24 hours a day, 365 days a year at LACclaim@ap-visa.com or call the customer service telephone number on the back of your Visa card. 

Benefit amounts are identified in US Dollars. Payment of claims will be made in local currency where required by law, with the official Foreign Exchange Rate published on the date the claim is paid. 

If the cardholder makes any claim knowing it to be false or fraudulent in any respect, he or she will no longer be entitled to the benefits of this protection, nor to the payment of any claim made under this policy.

PLEASE NOTE: The benefits described in this document do not apply to Brazil issued cards . For Latin American and Caribbean International Visa Cards, please check with your bank to verify what coverage applies to your Visa Card. The benefits described in this document do not apply to Brazil issued cards nor to all Latin American and Caribbean International Visa Cards. Please check with your bank to verify that the coverage applies to your Visa Card.

DISCLAIMER: The information contained herein is intended solely for informational purposes. It does not provide a complete description of all terms, conditions, limitations, exclusions, or other provisions of any program or insurance benefits provided by, or for, or issued to Visa International.

The item must be purchased entirely with your eligible Visa card.

Items to be eligible must be purchased entirely with a valid Visa card and the eligible item must have an original Manufacturer’s written repair warranty valid in the country where purchased, or valid in the country the item resides as long as the original warranty covers it.

• Boats, automobiles and any other motorized vehicle; and motorized vehicle parts and accessories
• Consumables and perishables or services (including but not limited to the performance or rendering of labour or maintenance, repair or installation of products, goods, or property, or professional advice of any kind. Consumables are products that consumers use recurrently, items which get used up or discarded. Perishable Items likely to spoil, decay or become unsafe to consume and/or use including but not limited to food, cosmetics and perfume
• Items which carry a “satisfaction guaranteed” promise that provides product replacement or benefits for anything other than defects in material and workmanship of the item
• Used, rebuilt and re-furbished items
• Any shipping or promised time frames of delivery, whether or not stated or covered by the manufacturer’s warranty
• Any customized, unique, or rare items
• Any costs other than those specifically covered under the terms of the original manufacturer’s written repair warranty, as supplied by the original manufacturer, or other eligible warranty
• Items which are intended to become part of the real estate
• Products purchased for resale, commercial use; coverage is provided if your purchase is done for your individual professional use
• Items with a manufacturer’s original warranty or store warranty

The cardholder or beneficiary has 3 options to open a claim:

The cardholder can access the Visa benefits portal through this link www.visa.com/benefitsportal and following these steps:

1. Select 'Log in' or 'Enroll'
2. Go to 'Claims' and then 'Create claim'
3. Choose a product from the drop-down menu
4. Select the benefit you need to file a claim for and agree to all terms and conditions
5. Complete all requested information and then select on 'Save'. This step creates the claim case number.
6. Attach all required documents
7. Select 'Submit'

1. Contact the Visa customer service center
2. The cardholder will receive an initial package containing the claim form and the list of documents needed for each claim
3. All required documents, including the claim form, must be sent electronically to lacclaim@ap-visa.com

Claims Administrator

Visa Card Benefits Administration

0Maipú 255, Piso 17

C1084ABE, Buenos Aires, Argentina

• Your Visa card account statement showing the purchase claimed
• Purchase itemised invoice
• Copy of the original manufacturer’s written warranty
• Copy of any other warranty, if applicable
• The original repair order showing the cause of the damage
• Wire form
• Additional information may be required

• Cardholder must report any claim within 30 days of the incident
• The cardholder is the only person allowed to open a claim

If you need to submit a claim or have questions regarding this program, contact the Claims administrator, 24 hours a day, 365 days a year at LACclaim@ap-visa.com or call the customer service telephone number on the back of your Visa card. 

Benefit amounts are identified in US Dollars. Payment of claims will be made in local currency where required by law, with the official Foreign Exchange Rate published on the date the claim is paid. 

If the cardholder makes any claim knowing it to be false or fraudulent in any respect, they will no longer be entitled to the benefits of this protection, nor to the payment of any claim made under this policy.

1. Suicide, attempted suicide or intentionally self-inflicted Injury
2. Sickness unless specifically covered in the Policy
3. Congenital anomalies and conditions arising out of or resulting there from
4. Elective cosmetic or plastic surgery unless Medically Necessary as the result of an Injury
5. Loss caused directly or indirectly, wholly or partly by medical or surgical treatment except as may be necessary solely as a result of Injury
6. Bacterial infection except bacterial infection of an Injury, or except bacterial infection from the accidental ingestion of a substance contaminated by bacteria
7. Any claim occurring as a result of: War, civil war, invasion, insurrection, revolution, usurped power or action taken by governmental authority in hindering, combating or defending against such an occurrence
8. Any claim occurring as a result of participating in military, naval or air service of any country
9. Accident occurring while a passenger on; or operating; or learning to operate; or serving as a member of the crew of any aircraft except as provided in the policy
10. Accident or claim occurring as a result of participation in any professional, semi-professional or interscholastic team sports or any bodily contact sport
11. Accident or claim occurring as a result of participation in contests of speed using a motorized vehicle or bicycle; in skydiving/parachuting, hang gliding, bungee jumping, scuba diving, mountain climbing, potholing or while riding on a motorcycle (greater than 100 cc)
12. Accident or claim occurring while under the influence of drugs, alcohol or other intoxicants unless prescribed by a Physician and taken as prescribed or the treatment of alcohol or drug abuse, addiction or overdose
13. Depression, anxiety, mental or nervous disorder or rest cures
14. An Insured travelling against the advice of a Physician
15. Injury to which a contributing cause was the commission of, or attempt to commit, an illegal act by or on behalf of the Insured or their beneficiaries
16. The use, release or escape of nuclear materials that directly or indirectly results in nuclear reaction or radiation or radioactive contamination; or the dispersal, release or application of pathogenic or poisonous biological or chemical materials
17. Any expenses covered under any workers compensation or employer’s liability policy
18. The Company and/or corresponding Reinsurer, if applicable, will not be liable to provide any coverage or make any payment hereunder if to do so would be in violation of any sanctions law or regulation which would expose The Company and/or corresponding Reinsurer, if applicable, its parent company or its ultimate controlling entity to any penalty under any sanctions law or regulation

This description of coverage is not a contract of insurance or a policy and is intended to be a general informative statement of the coverage made available by Visa International throughout the Latin America and Caribbean Region and is updated to May 2018. Cardholders should consult their issuer to verify that coverage applies to their Visa card. These benefits only apply to Visa cards with international use capability. This policy is on file at the offices of Visa International, Latin America and Caribbean Region. 

Insurance coverage is underwritten by approved Member Companies of AIG Insurance Company. Complete provisions pertaining to these plans of insurance are contained in the Master Policy(ies) on file with the Plan Administrator, Affinity Insurance Services, Inc., on behalf of Visa International, Latin America and Caribbean Region in Miami, FL, USA. In the event of any discrepancy between the Master Policy(ies) and the description of the program, the policy will govern. 

This insurance is subject to the terms and conditions described herein and includes certain restrictions, limitations and exclusions. AIG, and/or any corresponding Reinsurer, if applicable, will not be liable to provide any coverage or make any payment hereunder if to do so would be in violation of any sanctions law or regulation such as, but not limited to, the sanctions administered and enforced by the Office of Foreign Assets Control (OFAC) of the U.S. Treasury Department, which would expose AIG, and/ or any corresponding Reinsurer if applicable, its parent company or its ultimate controlling entity, to any penalty under any sanctions law or regulation. 

If you need to submit a claim or have questions regarding this program, contact the Claims administrator, 24 hours a day, 365 days a year at LACclaim@ap-visa.com or call the customer service telephone number on the back of your Visa card. 

Benefit amounts are identified in US Dollars. Payment of claims will be made in local currency where required by law, with the official Foreign Exchange Rate published on the date the claim is paid. 

If the cardholder makes any claim knowing it to be false or fraudulent in any respect, he or she will no longer be entitled to the benefits of this protection, nor to the payment of any claim made under this policy.

PLEASE NOTE: The benefits described in this document do not apply to Brazil issued cards . For Latin American and Caribbean International Visa Cards, please check with your bank to verify what coverage applies to your Visa Card. The benefits described in this document do not apply to Brazil issued cards nor to all Latin American and Caribbean International Visa Cards. Please check with your bank to verify that the coverage applies to your Visa Card.

DISCLAIMER: The information contained herein is intended solely for informational purposes. It does not provide a complete description of all terms, conditions, limitations, exclusions, or other provisions of any program or insurance benefits provided by, or for, or issued to Visa International.