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Visa Summary of Benefits for Consumer Cards

This general guide is for informational purposes and applies to HSBC Visa Credit Card cardholders only

Visa Customer Service Center

Through the Visa Customer Service Centre, receive 24-hour access to card related benefits and services. The Visa Benefits Service Centre will:

  • provide information on the benefits associated with your Visa card
  • provide insurance certificates of coverage
  • transfer you to a benefits expert for claims and emergency medical assistance
  • local Telephone numbers in Latin America, Caribbean Region countries and in the U.S. plus a global number for collect calls. For more information, please see our full list of Visa Global Customer Assistance Service LAC Toll-free Numbers
  • service provided in Spanish, English and Portuguese

Visa Benefits Portal

Log in to the Visa Benefits Portal at visa.com to explore and enjoy Visa card benefits.

Initial registration will require personal information including full name, e-mail address, nationality, passport information, date of  birth, contact phone number and a password for future log in.

Core Benefits Per Account

Service
Visa Classic
Visa Gold
Customer Service Centre
24 x 7
24 x 7
Emergency Card Replacement
Yes
Yes
Emergency Cash Advance
Yes
Yes
Auto Rental Insurance
N/A
Worldwide
Price Protection

Yes

Minimum USD $25 price difference per item; up to $200 per account, per year

Yes

Minimum USD $25 price difference per item; up to $400 per account, per year

Purchase Protection
N/A

Yes

Up to USD $1,000 per account, per year

Extended Warranty
N/A

Yes

Up to USD $1,000 per item up to USD $5,000 per account, per year*

Core Benefits Per Account

Service
Customer Service Centre
Visa Classic
24 x 7
Visa Gold
24 x 7
Service
Emergency Card Replacement
Visa Classic
Yes
Visa Gold
Yes
Service
Emergency Cash Advance
Visa Classic
Yes
Visa Gold
Yes
Service
Auto Rental Insurance
Visa Classic
N/A
Visa Gold
Worldwide
Service
Price Protection
Visa Classic

Yes

Minimum USD $25 price difference per item; up to $200 per account, per year

Visa Gold

Yes

Minimum USD $25 price difference per item; up to $400 per account, per year

Service
Purchase Protection
Visa Classic
N/A
Visa Gold

Yes

Up to USD $1,000 per account, per year

Service
Extended Warranty
Visa Classic
N/A
Visa Gold

Yes

Up to USD $1,000 per item up to USD $5,000 per account, per year*

Emergency Assistance Services

Visa cardholders receive assistance anywhere in the world, they can call the Visa Customer Service Center whenever they need to.

 

Emergency Card Replacement

The Emergency Card Replacement Service allows a Visa cardholder whose card has been lost or stolen to receive a replacement card anywhere in the world.

 

Emergency Cash Advance

The Visa cardholder may request a cash advance and receive the funds anywhere in the world.

 

Travel Assistance

Before Traveling
While Traveling
  • Visa, passport, entry permit, vaccination and documentation requirements 
  • weather information 
  • currency exchange 
  • maps 
  • information about countries and their main cities 
  • information about the culture and local customs at travel destinations
  • ATM location
  • lost luggage assistance 
  • emergency ticket replacement 
  • transmission of urgent messages 
  • attorney and bail / bond service referrals 
  • assistance with delivery of valuable documents 
  • activation of Visa medical assistance services
Before Traveling
  • Visa, passport, entry permit, vaccination and documentation requirements 
  • weather information 
  • currency exchange 
  • maps 
  • information about countries and their main cities 
  • information about the culture and local customs at travel destinations
  • ATM location
While Traveling
  • lost luggage assistance 
  • emergency ticket replacement 
  • transmission of urgent messages 
  • attorney and bail / bond service referrals 
  • assistance with delivery of valuable documents 
  • activation of Visa medical assistance services

Auto Rental Insurance

Auto Rental Insurance pays for covered damages to the rental vehicle when the eligible Visa card is used to initiate and pay for the entire rental transaction. The cardholder must rent the car in his or her own name and decline the collision / loss damage waiver (CDW / LDW) option or similar coverage offered by the car rental company. Rental contracts must not exceed 31 days. Claims must be submitted within 30 days from the incident date.

 

Price Protection

Visa’s Price Protection Program helps Visa cardholders get the best price on products purchased. If the same product is seen advertised within 30 days of the purchase date, Visa will refund the difference up to the benefit amount per item (and per account per 12 month period). The price difference must be above USD 25 for this coverage to apply.

 

Purchase Protection

Visa provides coverage for theft or damage of most new products and items purchased and covers the cost of repair or replacement of the purchased product (excluding delivery and transportation costs) up to USD 1,000 per account, per year.

 

Extended Warranty

Extended Warranty provides extended coverage on the terms of the original manufacturer’s warranty on covered items up to 1 full year If you bought a new item with your Visa card, your extended warranty will double or extend the free repair time period provided by the original manufacturer of the item, for up to an additional year, for items that have a manufacturer warranty of a minimum three months and up to three years in length. This protections strictly follows the original warranty provided by the manufacturer. You have up to thirty days to open a claim case.

*Effective 1 July 2021, an Extended Warranty certificate is mandatory prior to opening a claim. This certificate can be generated through the Visa Benefits Portal at visa.com.

 

Disclosure

Issued by HSBC Bank Bermuda Limited, of 37 Front Street, Hamilton Bermuda, which is licensed to conduct Banking and Investment Business by the Bermuda Monetary Authority.

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