Digital Secure Key - a new way to log on to online banking
The Digital Secure Key is replacing the Physical Security Device, changing the way that you access online banking. With the Digital Secure Key, you can generate a security code through the HSBC Bermuda Mobile Banking app, allowing you to safely log on to online banking, without needing your Physical Security Device. You'll still need to use your normal username and passwords to initially access mobile and online banking.
Never share your security codes with anyone. For more information on fraud prevention, please visit our security centre.
Digital Secure Key benefits
- Peace of mindDigital Secure Key gives you greater peace of mind because you have an extra layer of security right in your pocket.
- Convenient and easy to useIt's part of the HSBC Bermuda app so once you log on with your 6-digit PIN you can generate codes quickly and easily.
- Biometric IDIf you have a compatible device, you can log on using Touch ID, Face ID or Android Fingerprint.
How does a Digital Secure Key work?
The Digital Secure Key generates a temporary code which you then use to access online banking and as an extra level of security for certain actions performed through online. We recommend using a Digital Secure Key as it is available on most models of phones, but if your device is not compatible you can use a Physical Secure Key.
To generate the code, you need a PIN or password known only by you - or you can use biometrics if your device has these features. The Digital Secure Key means only you can access your accounts.
Frequently asked questions
Do I have to switch to the Digital Secure Key or can I keep using the Physical Secure Key?
How do I activate the Digital Secure Key?
Do I need a Physical Secure Key to switch to a Digital Secure Key?
What do I do if I’ve forgotten my Digital Secure Key 6-digit PIN?
I have a new mobile device, how do I switch my Digital Secure Key to the new device?
Can I use the Digital Secure Key and my old Physical Secure Key?
I've activated the Digital Secure Key in the mobile app - what do I do now?
Already using online banking?
If you already have the app, open it to get started.