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Avoiding fraud

Learn how you can stay safe online and protect yourself against coronavirus scams.

Some fraudsters are trying to exploit the coronavirus outbreak as an opportunity for financial crime. They may pretend to offer medical products, guidance or a safe haven for your money.

However, you can safeguard yourself against such scams by staying vigilant and taking a few precautions.

  • Don't open links or attachments in suspicious emails until you've verified the sender
  • Don't answer any unsolicited calls or messages
  • Don't provide your personal details, including financial information and banking credentials, to anyone

We have created a fraud guide with practical ways that can help you protect yourself from fraud.

Remember, HSBC will never ask you to move money to a safe account.

Protect yourself from credit card fraud

With HSBC Credit Card Alerts, we’ll notify you of activity on your card with a simple email. If you notice any suspicious transactions or activity let us know by calling our 24/7 contact centre immediately on +144 1 299-5518 and we’ll investigate it for you.

Getting support

We're monitoring the COVID-19 situation closely and considering its impact on our customers, especially those in heavily affected sectors.

If you think you need a hand with your finances during this time, please call us on +144 1 299 5959. Corporate customers can get in touch with their dedicated Relationship Managers.

Listening to what you have to say about our services matters to us.