Top of main content

HSBC Visa Platinum Chip and Pin Debit Card

Enjoy the enhanced benefits and more purchase power when you pay with your HSBC Visa Platinum Debit Card

Attention All Visa Cardholders - Benefits have changed

Effective 1 July 2021

A Travel Certificate must be generated prior to overseas travel in order for the travel to be covered under the International Emergency Medical Services. An Extended Warranty Certificate is also mandatory prior to opening a claim. These certificates are available through the Visa Benefits Portal at www.visa.com.

Effective 1 October 2021

Auto Rental Insurance will no longer be offered to Visa Platinum Debit Card cardholders. Cardholders who have used their Visa Platinum Debit card for auto rentals starting on or before 30 September 2021 will be covered by the current benefit. Auto rentals starting on or after 1 October 2021 will not be covered.

Visa Platinum Card benefits

Explore below to find out more about the benefits now available on your HSBC Visa Platinum Debit Card

Price Protection
Requirements
Applicability
  • reimbursement for the price difference in case the same product (model and year) of the same manufacturer is found at a lower price than the price paid with the Visa card
  • reimbursement of the difference up to a maximum of USD 500 per item or USD 2,000 per year per HSBC VISA Debit Card account
  • full payment with a valid and active Visa Platinum card
  • the price difference must be above USD $25 for this coverage to apply 
  • new item purchases, including gifts given by Cardholder 
  • claim must be made within 4 calendar days after finding the new price 
  • coverage for up to 30 days from date of purchase 
  • copy of the advertisement showing product offered at a lower price than originally paid 
  • offer of product at a lower price must be in the same country where item was purchased
Price Protection
  • reimbursement for the price difference in case the same product (model and year) of the same manufacturer is found at a lower price than the price paid with the Visa card
  • reimbursement of the difference up to a maximum of USD 500 per item or USD 2,000 per year per HSBC VISA Debit Card account
Requirements
  • full payment with a valid and active Visa Platinum card
Applicability
  • the price difference must be above USD $25 for this coverage to apply 
  • new item purchases, including gifts given by Cardholder 
  • claim must be made within 4 calendar days after finding the new price 
  • coverage for up to 30 days from date of purchase 
  • copy of the advertisement showing product offered at a lower price than originally paid 
  • offer of product at a lower price must be in the same country where item was purchased
Purchase Protection
Requirements
Applicability
  • covers the cost of repair or replacement of the purchased product (excluding delivery and freight charges) up to a maximum of USD 5,000 per item and USD 10,000 per year per HSBC VISA Debit Card account
  • coverage for theft or damage of most new products and items purchased
  • full payment with a valid and active Visa Platinum card
  • new item purchases, including gifts given by cardholder 
  • coverage for a maximum of 180 days from the date of purchase 
  • cardholder must have a written documentation in case of theft
Purchase Protection
  • covers the cost of repair or replacement of the purchased product (excluding delivery and freight charges) up to a maximum of USD 5,000 per item and USD 10,000 per year per HSBC VISA Debit Card account
  • coverage for theft or damage of most new products and items purchased
Requirements
  • full payment with a valid and active Visa Platinum card
Applicability
  • new item purchases, including gifts given by cardholder 
  • coverage for a maximum of 180 days from the date of purchase 
  • cardholder must have a written documentation in case of theft
Extended Warranty
Requirements
Applicability
  • doubles the repair period offered by the original manufacturer’s warranty for up to 1 year 
  • covers the cost of repair or replacement of the item up to a maximum of USD 5,000 per item and USD 10,000 per year per HSBC VISA Debit Card account
  • full payment with a valid and active Visa Platinum card
  • effective 1 July 2021, an Extended Warranty certificate is mandatory prior to opening a claim. This certificate can be generated through the Visa Benefits Portal at visa.com
  • new item purchases, including gifts given by cardholder 
  • the eligible item must have a written manufacturer’s warranty that is valid for no less than three months in the country where the item was purchased 
  • maximum of 30 days from date of damage to submit a claim
Extended Warranty
  • doubles the repair period offered by the original manufacturer’s warranty for up to 1 year 
  • covers the cost of repair or replacement of the item up to a maximum of USD 5,000 per item and USD 10,000 per year per HSBC VISA Debit Card account
Requirements
  • full payment with a valid and active Visa Platinum card
  • effective 1 July 2021, an Extended Warranty certificate is mandatory prior to opening a claim. This certificate can be generated through the Visa Benefits Portal at visa.com
Applicability
  • new item purchases, including gifts given by cardholder 
  • the eligible item must have a written manufacturer’s warranty that is valid for no less than three months in the country where the item was purchased 
  • maximum of 30 days from date of damage to submit a claim
VISA Concierge
Requirements
Applicability
  • a team of personal assistants to help with practically any request or service that can be purchased with a Visa card
  • services include coordination of itineraries and tours, flight, hotel and rental car bookings, buying and sending gifts, reservations for shows and sports events, reservations at restaurants, spas, fitness and sports clubs
  • must have a valid and active HSBC Visa Debit Card
  • in Bermuda and anywhere else in the world 
  • there is no charge for this service 
  • cardholders are responsible for the cost of any services or items purchased
VISA Concierge
  • a team of personal assistants to help with practically any request or service that can be purchased with a Visa card
  • services include coordination of itineraries and tours, flight, hotel and rental car bookings, buying and sending gifts, reservations for shows and sports events, reservations at restaurants, spas, fitness and sports clubs
Requirements
  • must have a valid and active HSBC Visa Debit Card
Applicability
  • in Bermuda and anywhere else in the world 
  • there is no charge for this service 
  • cardholders are responsible for the cost of any services or items purchased
Auto Rental Insurance Requirements Applicability

Coverage provides total cost of reimbursement for:

  • damages due to collision
  • theft and theft-related charges
  • malicious vandalism charges
  • documented valid loss-of-use charges imposed by the car rental company
  • car reservation and full payment of car rental with a valid and active HSBC Visa Debit card
  • must decline the collision damage waiver or loss damage waiver (CDW / LDW) option or similar coverage offered by the auto rental company
  • rental contracts not exceeding 31 days
  • maximum of 30 days from the incident date to submit a claim
Auto Rental Insurance

Coverage provides total cost of reimbursement for:

  • damages due to collision
  • theft and theft-related charges
  • malicious vandalism charges
  • documented valid loss-of-use charges imposed by the car rental company
Requirements
  • car reservation and full payment of car rental with a valid and active HSBC Visa Debit card
  • must decline the collision damage waiver or loss damage waiver (CDW / LDW) option or similar coverage offered by the auto rental company
Applicability
  • rental contracts not exceeding 31 days
  • maximum of 30 days from the incident date to submit a claim

Effective 1 October 2021, Auto Rental Insurance will no longer be offered to Visa Platinum Debit Card cardholders. Cardholders who have used their Visa Platinum Debit card for auto rentals starting on or before 30 September 2021 will be covered by the current benefit. Auto rentals starting on or after 1 October 2021 will not be covered.

International Emergency Medical Service
Requirements
Applicability
  • protects the cardholder and his / her beneficiaries in the case of accidents or medical emergencies occurring outside the country of residence or where the card is issued
  • maximum benefit up to USD 50,000 per beneficiary for medical assistance services and up to USD 100,000 USD per medical emergency or accident for transportation or accommodation service
  • full payment with an active Visa Platinum card
  • effective 1 July 2021, a Travel certificate must be generated prior to a trip for the trip to be covered if an emergency occurs when traveling abroad. This certificate can be generated through the Visa Benefits Portal at visa.com
  • only valid for an eligible trip of up to sixty (60) consecutive days from the date of departure from the country of residence or the card country of issuance
  • includes medical expenses, dental expenses, medical prescription expenses, and transportation and lodging services as defined in the terms and conditions
International Emergency Medical Service
  • protects the cardholder and his / her beneficiaries in the case of accidents or medical emergencies occurring outside the country of residence or where the card is issued
  • maximum benefit up to USD 50,000 per beneficiary for medical assistance services and up to USD 100,000 USD per medical emergency or accident for transportation or accommodation service
Requirements
  • full payment with an active Visa Platinum card
  • effective 1 July 2021, a Travel certificate must be generated prior to a trip for the trip to be covered if an emergency occurs when traveling abroad. This certificate can be generated through the Visa Benefits Portal at visa.com
Applicability
  • only valid for an eligible trip of up to sixty (60) consecutive days from the date of departure from the country of residence or the card country of issuance
  • includes medical expenses, dental expenses, medical prescription expenses, and transportation and lodging services as defined in the terms and conditions

Visa Benefits Portal

Log in to the Visa Benefits Portal at visa.com to explore and enjoy Visa card benefits.

Initial registration will require personal information including full name, e-mail address, nationality, passport information, date of  birth, contact phone number and a password for future log in.

For additional HSBC Credit Cards visit our Cards page to help you decide what card(s) are right for you.

Disclosure

Issued by HSBC Bank Bermuda Limited, of 37 Front Street, Hamilton Bermuda, which is licensed to conduct Banking and Investment Business by the Bermuda Monetary Authority.

Listening to what you have to say about our services matters to us.