Contact us

There are a few ways to get help, give us feedback or make a complaint. Find out how to talk to us in person, by phone or online.

If you need help, or have a query you can get in touch with us by phone.

General enquires

+1 441 299 5959

Premier

+1 441 299 5252

Lines are open Monday to Friday, 09:00 to 17:00 AST.

You can start a conversation with us using the Chat icon in the bottom right-hand corner of the screen.

Available Monday to Friday between 09:00 and 17:00 AST.

If you'd like to speak to us in person, use our branch finder to locate your local HSBC branch. You can also pinpoint your nearest ATM.

You can also get in touch by sending a letter or email.

E-mail us at:

customer.care@hsbc.bm

We always try to resolve a complaint at the time we receive it. If this isn’t possible, we will aim to resolve it within 5 business days. The level of complexity can vary for each complaint which may impact our ability to resolve your complaint within this expected timeframe. Should a complaint take longer to resolve than expected due to the complexity, you will be kept updated at an agreed time frame until the complaint is resolved.

There are 3 ways to make a complaint or give us feedback. Get in touch online, by phone or at one of our branches.

If you're not satisfied with the resolution we give, please contact our Customer Experience Manager on +1 441 299 6709. They'll discuss your complaint with you and determine whether it needs further investigation.

Your submission will be received by the Customer Experience Team and will be acknowledged by email or telephone within 1 business day. The acknowledgement will include the required next steps and / or course of action to be taken.

If you want to discuss your issue, you can contact us by phone.

Customer call centre:

+1 441 299 5959

Premier customers:

+1 441 299 5252

(or contact your Relationship Manager directly)

Business banking

+1 441 299 5555