Top of main content

HSBC LiveSign FAQs

What is HSBC LiveSign?

HSBC LiveSign is powered by Adobe Sign and issued by HSBC Bank Bermuda. It is an automated electronic signature workflow to replace paper and ink signatures. The cloud based document solution makes it easy to sign forms or documents on a computer or mobile device, and once completed, the Adobe system provides you with a signed copy for your records.

What would I use HSBC LiveSign for?

HSBC LiveSign can be used when requesting banking services, products or changes to your account(s). For example, Term Deposit maturity maintenance. Your Relationship Manager or HSBC Representative will confirm if a journey is available. 

For Personal Banking call 1 441 299 5959 or for Advance Banking call 1 441 299 5454 to speak with a HSBC Bank Representative. 

For Premier Banking contact your Premier Relationship Manager directly or alternatively call 1 441 299 5252 to speak with a HSBC Bank Representative.

What's an Electronic Signature?

An electronic signature, or e-signature, is a way of signing forms or documents online, without having to download and physically sign paper documents with pen and ink. You can do this by typing or drawing your signature in the 'sign here' panel, uploading an existing signature image from your device, or capturing your signature through a link sent to your mobile phone. Under no circumstances will the Bank ask you for security details such as your card PINs or online banking codes or passwords.

What are the steps for using HSBC LiveSign?

HSBC LiveSign allows you to use a computer or mobile device to receive forms or documentation, sign and send through email. There's no need to download any software or create an Adobe account. The form or document to be signed is sent directly to your email account as a basic form of authentication. You'll be able to use HSBC LiveSign via email on a computer or mobile device. You won't need to download any software or create an Adobe account. The form or document that needs your signature will be sent directly to your email account.

The process has three key stages:


Your Relationship Manager or HSBC Bank Representative will first confirm that you're happy to use HSBC LiveSign for your forms or documents.


Any forms or documents that need your signature will be sent to your registered email address. For added security, two factor authentication may be required for selected journeys.

Once you initiate the eSigning process, follow the instructions on the Adobe screen. If two factor authentication is required, the Bank will send a one-time password (OTP) to your registered mobile phone or landline (via text message or voice call) so that you can complete the eSigning process.

Final proof

Once the document has been completed and signed, you'll receive an email from the Bank with a link to the final signed document. The Bank will also receive a copy. You can access the final copy, via the link in the email, which you can save for your records. For Mobile devices, select the 'Open Agreement' button.

I'm having problems with my two factor authentication – what should I do?

Please contact your Premier Relationship Manager or HSBC Bank Representative and they'll be able to help resolve any problems with HSBC LiveSign.

I'm getting an error message when I click the HSBC LiveSign link – what should I do?

Please ensure you sign out and close any existing Adobe HSBC LiveSign windows that may be open before trying to access the link again. If the problem persists, please contact your Premier Relationship manager or HSBC Bank Representative.

Is HSBC LiveSign Secure?

HSBC LiveSign makes signing documents quick and simple. You can sign without printing or faxing documents, installing software, creating new logins, or scanning. The entire process takes minutes to complete and can be done from anywhere, at any time, with any device connected to the Internet. 

We always ensure your documents, data, and personal information are protected by industry-standard security practices, and HSBC LiveSign is no different. Both HSBC LiveSign and Adobe Sign safeguard identity management, data confidentiality and document integrity with secure software and service operation processes. 

HSBC Live Sign supported by Adobe Sign is certified compliant with ISO 27001, SOC 2 Type 2 and PCI DSS. To learn more, please visit the Adobe Sign Trust Centre.

Will I still receive a paper version of the form or document for my records?

Yes. Once the electronic signing process has been completed, the Bank will email you a link to download a PDF version of the signed form or document which you can save or print for your records.

Do I need to send the Bank a paper copy of the form or document?

No. The Adobe system provides the Bank with a PDF copy of the signed form or document which the Bank will process and store.

Do I have to use LiveSign?

It's your choice whether or not you use electronic signatures with HSBC LiveSign. When it comes to form or document signatures, your Premier Relationship Manager or HSBC Bank Representative will advise you of the option to receive and sign forms or documents electronically. If you've agreed to use electronic signatures, the form or document link will be sent to you to commence the signing process.

If you do not want to use HSBC LiveSign please let your Premier Relationship Manager or HSBC Bank Representative know. They will happily advise you of alternatives options including visiting a nearby HSBC Branch- for traditional paper signing or utilizing the services of the HSBC Contact Center or Personal Internet Banking.


Listening to what you have to say about our services matters to us.